Customer Support & Administration – Automotive
Customer Support & Administration Officer – Automotive
This is a great opportunity for someone with automotive industry experience who enjoys working in a quick-paced environment and is ready to join us as we head into a busy period of the year.
We are looking for a capable all-rounder who has excellent customer service experience, can manage insurance claims from end to end, communicate confidently with insurers, assist with parts processing and ensure jobs are accurately invoiced and completed.
With hail season approaching, we are looking for someone eager to join our team, learn our processes and help us deliver a high level of service during one of our busiest periods.
About You
To be successful in this role, you will ideally have:
Previous experience in the automotive, collision repair or insurance repair industry
Experience managing motor vehicle insurance claims
Strong customer service and communication skills
Experience communicating with insurers, assessors, suppliers and customers
An understanding of automotive parts processing and invoicing
Strong administration and organisational skills
Excellent attention to detail and accuracy
The ability to manage multiple claims and competing priorities
Confidence using repair management systems, insurer portals and Microsoft Office




A proactive approach and willingness to assist wherever required
The ability to work both independently and as part of a team
Most importantly, you will be an adaptable and motivated all-rounder who takes ownership of their work and follows claims through to completion.
About the Role
Your responsibilities will include:
Managing insurance claims from allocation through to completion
Contacting customers and coordinating assessments and repairs
Communicating with insurers, assessors, repairers and suppliers
Monitoring approvals and following up outstanding information
Maintaining accurate claim notes and documentation
Processing parts orders, supplier invoices and related paperwork
Reviewing completed jobs to ensure all required information has been received
Preparing and processing accurate customer and insurer invoices
Responding to customer and insurer enquiries
Identifying delayed or inactive claims and taking action to progress them
Providing general administrative and operational support across the business
Assisting the wider team during the busy hail season
If you have automotive industry experience, enjoy managing claims and are looking for a varied role where you can make a genuine contribution, we would love to hear from you.
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📌 Customer Support & Administration – Automotive (Gold Coast)
🏢 ASG Administration
📍 Gold Coast