Intraday Real-Time Workforce Optimizer (Sydney)

Intraday Real-Time Workforce Optimizer (Sydney)

22 Sep
|
Ikea
|
Sydney

22 Sep

Ikea

Sydney

IKEA is seeking an Intraday Specialist in Tempe, NSW. You will monitor real-time contact centre performance to keep demand and staffing aligned across channels. The role requires proactive analysis, stakeholder engagement, and action-oriented scheduling to optimise service levels.
Join a hybrid, permanent team within the Workforce Management group, with solid focus on forecasting, capacity planning, and intraday management using Genesys, Verint, Kronos, and Dialog.
#J-*****-Ljbffr

📌 Intraday Real-Time Workforce Optimizer (Sydney)
🏢 Ikea
📍 Sydney

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