HiTalent Recruitment – Sydney Southern Suburbs NSW
HiTalent Recruitment is seeking a compassionate Domestic Violence Support Worker to support people accessing homelessness and housing services. This role will provide practical, trauma-informed support to clients at the service site, assist with client intake and assessment, and help ensure the safe and effective daily operation of the accommodation service. This position is classified at SCHADS Award Level 3.
This is a meaningful role suited to support workers who are calm, capable and experienced in working with people experiencing homelessness, trauma, crisis and complex needs.
About the Role
As a Domestic Violence Support Worker, you will provide client-centred support and work closely with case management teams, including:
Supporting clients in line with their individual case plans
Assisting with new client entry, assessment and orientation
Providing practical support and information across a range of client needs
Maintaining a safe, welcoming and well-run accommodation setting
Supporting clients through crisis, transition and stabilisation
Maintaining clear records and case notes in line with service policy
Key Responsibilities
Provide trauma-informed, client-centred support consistent with the Client Service Delivery Model
Work collaboratively with case workers to support clients in implementing their case plans
Maintain accurate electronic and handwritten client records, daily notes and documentation




Assist with client intake, assessment, orientation and ongoing site-based support
Liaise with internal staff and external agencies to ensure client needs are responded to effectively
Advocate for clients to reduce barriers and improve access to appropriate services
Conduct regular unit and room inspections
Serve meals and supervise client and volunteer kitchen activities as required
Respond appropriately to crisis and emergency situations
What We're Looking For
To be successful in this role, you will have:
A relevant Certificate qualification, equivalent experience, or current tertiary study in a related field
Demonstrated experience supporting people experiencing homelessness, trauma, crisis or complex needs
Excellent written and verbal communication skills
Strong customer service skills and the ability to build respectful client relationships
Sound judgement and the ability to remain calm in crisis and emergency situations
The ability to work independently and collaboratively as part of a team
A trauma-informed, ethical and non-judgmental approach
Sound knowledge of workplace health and safety requirements
Requirements
Current, valid driver licence (essential)
Current First Aid Certificate
Availability to work a rotating roster including day, afternoon and sleepover shifts
Ability to maintain professional client records and case notes
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📌 Support Worker (Domestic Violence) (Sydney)
🏢 HiTalent Recruitment
📍 Sydney