Location:
Penrith, New South Wales
Company:
HIX
Employment Type:
Full-Time, Permanent
The Role
We're seeking a highly organised and detail-oriented Fire Services Administrator to support scheduling, compliance, and service delivery within our Fire Services division. In this role, you'll play a critical part in ensuring jobs are coordinated efficiently, documentation is accurate, and technicians are optimally scheduled to deliver high-quality, compliant services.
This is a fast-paced, central role where you will be the link between field technicians, clients, and internal teams — ensuring smooth operations, strong customer service, and effective business outcomes.
Why You'll Love Working With Us
Strong wages + yearly increases
Career growth – ongoing training, development support, and clear pathways
Supportive team setting with strong leadership
Health, wellbeing & perks – Fitness Passport, employee discounts, and flu vaccinations
Additional benefits including novated leasing options
Paid parental leave & paid volunteer leave
Safe systems, modern platforms & structured processes
What You'll Be Doing
Scheduling and coordinating fire service works to maximise technician productivity and billable time
Raising and managing jobs within systems such as simPRO / Uptick and Maintenance Planner
Reviewing open jobs, compliance reports, and documentation to ensure accuracy and readiness for invoicing
Coordinating subcontractors and ensuring works align with compliance and KPI requirements
Maintaining accurate data, records, asset registers, and customer/site information
Liaising with clients to manage scheduling, access requirements, and service delivery expectations
Providing high-quality customer service across phone, email, and correspondence
Supporting invoicing, AFSS documentation,



and administrative compliance requirements
Monitoring workflows, ensuring timelines are met, and supporting continuous process improvements
Your Education, Experience & Skills
Strong administrative experience (5+ years preferred) within a service, scheduling, or operations environment
Experience working with job management systems such as simPRO or Uptick (highly regarded)
High level of communication and customer service skills
Excellent time management and ability to prioritise competing tasks
Strong attentionto detail, particularly in data management, compliance, and documentation
Abilityto coordinate workflows, manage scheduling requirements, and support operational efficiency
Experience within Essential Fire Services or a related industry (highly regarded)
Strong computer literacy and administrative capabilities
Ability to work independently and collaboratively within a team
Full working rights in Australia (essential)
About HIX
HIX is a specialist provider of fire, electrical and essential building services, delivering compliant, high-quality solutions across commercial and government sectors. With a strong focus on safety, technical excellence, and customer service, HIX supports critical infrastructure and facilities to remain safe, compliant, and operational. As part of BGIS, HIX combines specialist technical expertise with global capability, providing employees with access to career development, modern systems, and strong operational support.
We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people fromculturally diverse backgrounds.
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📌 Fire Services Administrator (Sydney)
🏢 HIX
📍 Sydney