Assistant Store Manager - MELBOURNE WALK
Join the POP MART Phenomenon
POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team.
This is an exciting opportunity for an experienced retail leader who enjoys coaching large teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment. Based in our Melbourne Walk store, you'll support the leadership of a large-format, retail environment and a team of approximately 25 employees, playing a key role in developing a high-performing team and driving commercial success.
ASSISTANT STORE MANAGER - POP MART
Global Pop-Culture | Leadership Opportunity
Circa $70k + (negotiable on experience) + Super + Bonus
Why You'll Love Working at POP MART
Work with products customers genuinely love - collectors, fans and families
Weekly new releases keep every day exciting and fast-moving
Explicit career progression opportunities within a growing business
Job security with a rapidly expanding global brand
Monthly product incentives (post-probation)
Monthly performance bonus
Supportive, energetic and inclusive team culture
Annual POP LAND (Beijing) pass
A colourful, creative retail environment
What You'll Do
Lead & Develop the Team
Coach, motivate and develop a large and diverse retail team
Support recruitment, onboarding and training activities
Provide ongoing feedback, coaching and performance support
Assist with formal performance management conversations when required
Help build a positive, accountable and high-performing team culture
Identify and develop future leaders within the store team
Drive Commercial Results
Support achievement of sales targets and KPIs




Analyse store performance and identify opportunities for improvement
Create a customer-focused and sales-driven environment
Utilise reporting tools, including Excel and Google Sheets, to support operational and commercial decision-making
Support labour productivity through effective roster planning and workforce management
Support Store Operations
Assist with roster planning and workforce management aligned to labour budgets
Maintain inventory accuracy and store presentation standards
Ensure policies, procedures and compliance requirements are met
Support product launches, promotional events and peak trading periods
Help coordinate operations across a large-format, multi-level retail environment
Who You Are
An experienced Assistant Store Manager, Retail Manager, Supervisor or 2IC with experience leading medium to large teams
Passionate about customer experience and team development
Confident coaching, training and leading others
Experienced managing team performance and providing constructive feedback
Commercially aware and KPI focused
Comfortable using Excel and Google Sheets for reporting and workforce planning
Organised, adaptable and solutions focused
Comfortable working in fast-paced, high-volume retail environments
Ready to lead larger teams and support the success of a flagship retail location
Availability Requirements
Flexible availability across all 7 days is required
Typical rosters include weekends, late-night trading and public holidays
We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency
While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected
Availability throughout peak trading periods, including November to January, is essential
Full and permanent Australian working rights are required.
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📌 Assistant Store Manager - Melbourne Walk
🏢 POP MART
📍 Melbourne