Customer Support Specialist - Printing & Technology company - Flexibility to work from home & the office
You will be working for one of Australia's fastest growing Printing & Technology companies, based in beautiful Notting Hill
Benefits of the role:
Flexibility to wfh & the office
Friendly and social team environment
Amazing location in beautiful Notting Hill
Opportunities to grow your career within Sales, Technology or Operations
Full training provided
The role of the Customer Support Specialist will include:
Answer inbound customer calls, webchats and emails professionally and efficiently
Provide basic troubleshooting using the Technical User Guide and elevate to the Service Desk where required
Provide quotes to customers,



process and track orders and ensure all service delivery targets are met and exceeded
Work very closely with teams across the organisation including Sales, Service Desk, Deployment and Management
To be successful in this role, you will need:
Very robust Customer Service and Communication skills and ability to take ownership of outcomes for customers
Ability to identify basic technical issues and apply guided troubleshooting with Customers and elevate as required
Experience using webchat, E-Automate or Insight are not to have but not required
Experience working in a similar customer focused role
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📌 Customer Support Specialist (Melbourne)
🏢 HireCloud
📍 Melbourne