Customer Relationship Manager
$*******k + Super + Commission
Sydney, Melbourne, Brisbane (Hybrid)
A leading organisation is looking to hire a Customer Relationship Manager to join its Regulatory Compliance sales team. This is a high-energy, results-driven environment where performance is recognised, wins are celebrated, and success is visible.
This role suits individuals who are proactive, commercially minded, and motivated by building long-term customer value while driving revenue growth.
The Role
Joining a high-performing Regulatory Compliance team, the Customer Relationship Manager will take ownership of an established portfolio, focusing on retention, renewals, and account growth.
This is a relationship-led position with a strong commercial edge. The successful candidate will work closely with Product Specialists and internal stakeholders to understand client needs, identify gaps, and deliver tailored solutions.
While not a pure new business role, there is a clear expectation to identify and convert upsell opportunities across the customer base.
The role can be based in Sydney, Melbourne, or Brisbane, with hybrid working (typically one day per week in the office).
Key Responsibilities
Manage and grow a portfolio of 90+ Regulatory Compliance customers
Drive customer retention, renewals, and satisfaction
Identify and convert upsell opportunities within existing accounts




Deliver regular client engagement and solution demonstrations
Partner with Product, Content, and Marketing teams to uncover growth opportunities
Build and maintain a strong pipeline to meet renewal and upsell targets
Develop relationships with internal and external stakeholders
Maintain accurate CRM data and sales forecasts
Requirements
Experience within Risk & Compliance, SaaS, Legal, or Qualified Services
3–5 years in Relationship Management or Customer Success with a sales component
Proven background in solution or subscription sales
Strong ability to balance account management with revenue growth
Excellent communication and listening skills
Comfortable managing multiple accounts and priorities
Strong understanding of the risk and compliance landscape
Target-driven, collaborative, and solutions-focused
What's on Offer
Competitive base salary + uncapped commission
Discounted health plans and optical support
Life assurance and income protection
Option to purchase additional annual leave
Volunteer leave and wellbeing initiatives
Birthday leave
Employee Assistance Programme
Flexible working arrangements
Family-friendly benefits
Ongoing learning and development
Global discounts and wellbeing programmes
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📌 Account Manager (Melbourne)
🏢 Certus Recruitment Group
📍 Melbourne