Haymond Consulting Group Pty Ltd – Minto NSW
Internal Sales Coordinator
Steel Manufacturing | Customer Service & Order Coordination | TEMP-PERM FULL TIME HOURS
We are seeking a friendly, organised and customer-focused
Internal Sales Coordinator
to join an established manufacturing business supplying steel products to customers across a range of industries.
This is a busy, hands‐on role where you will be responsible for managing customer orders from initial enquiry through to delivery. You'll work closely with customers, production and transport teams to ensure orders are processed accurately, queries are responded to promptly and customers are kept informed throughout the process.
About the Role
Your day‐to‐day responsibilities will include:
Receiving and processing customer orders via phone and email
Checking stock availability within the system before confirming orders
Liaising with production teams when stock is unavailable or needs to be manufactured
Providing customers with accurate estimated production and delivery dates
Keeping customers updated on the progress of their orders
Responding to customer enquiries and order queries within required timeframes, with a target response time of
no longer than four hours
Processing and issuing customer invoices
Coordinating transport and delivery of completed orders
Maintaining accurate customer and order information within internal systems
Working closely with production, warehouse, transport and other internal departments
Providing general administration and customer service support as required
About You




We are looking for someone who is
friendly, approachable and genuinely enjoys working as part of a team
.
Ideally, you will have previous experience in an internal sales, customer service, order processing or administration position within a
commercial, manufacturing, industrial, building products or similar environment
.
You will also bring:
Strong time management and organisational skills
Excellent customer service and communication skills
The ability to manage multiple customer orders and priorities at once
A proactive approach to following up outstanding orders and enquiries
Confidence communicating with customers by both phone and email
Excellent computer skills and the ability to quickly learn new systems
Strong attention to detail when processing orders and invoices
The ability to communicate effectively with production and operational teams
A positive attitude and willingness to help others
Reliability and a solid team‐focused approach
What We're Looking For
This position would suit someone who understands that good customer service is about more than simply taking an order. You will take ownership of customer enquiries, follow orders through the production and delivery process, and make sure customers receive clear and timely communication when stock or delivery dates change.
If you have experience working in a fast‐paced commercial environment and enjoy being the person who keeps customers, production and deliveries organised, we would love to hear from you.
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