Team Manager Infrastructure Security & Operations (ISO)
We are currently seeking an experienced
Team Manager Infrastructure, Security & Operations
to join a large and diverse local government organisation and provide strategic and operational leadership across a broad technology environment.
Reporting directly to the
Chief Digital and Information Officer
, this is a senior technology leadership position responsible for multiple teams spanning technical operations, technical delivery and maintenance, cyber security, service desk and IT asset management.
The role will play a key part in shaping the organisation's technology capability, driving continuous improvement and ensuring the delivery of reliable, secure and customer-focused IT services across a hybrid cloud and on-premises environment.
3-year Fixed Term Contract
Relocation package for interstate candidates will be provided
Townsville location
The Prospect
You will lead a team of approximately six FTE across multiple technology functions, providing thought leadership, technical direction and people leadership while balancing strategic initiatives with critical business-as-usual operations. Working closely with the Leadership Team and stakeholders across the organisation, you will help shape technology strategy, improve service maturity and deliver initiatives aligned to the organisation's broader strategic objectives. The role has a strong focus on IT infrastructure, service operations, service transition, architecture, cyber security and technology delivery, requiring a leader who can operate comfortably at both a strategic and operational level.
Key Responsibilities
Lead and develop teams across Technical Operations, Technical Delivery & Maintenance, Cyber Security, Service Desk and IT Asset Management
Provide strategic technology leadership and technical expertise across infrastructure, architecture and service operations




Lead the ongoing improvement and maturity of technology infrastructure and operational practices
Provide leadership across ITIL Service Design, Service Transition and components of Service Operations
Oversee the delivery and maintenance of the organisation's technology infrastructure and architecture
Lead complex technology projects from planning and design through to implementation, commissioning and reporting
Provide technical input and thought leadership to senior stakeholders and the broader Leadership Team
Develop and manage budgets and resources to ensure technology services deliver value and align with organisational priorities
Build a flexible and sustainable technology resourcing model, including internal and external partnerships
Drive innovation and continuous improvement across technology systems, processes and operating models
Lead stakeholder engagement, consultation, negotiation and resolution of complex technology issues
Support the ongoing development of cyber security capability and maturity
About You
Extensive experience in a senior IT leadership or management role within a large and complex organisation
Broad experience across multiple IT disciplines, including infrastructure, architecture, networking, server environments, service delivery and service operations
Strong contemporary leadership capability, with a proven ability to lead diverse technical teams and influence stakeholders at all levels




Strong understanding of ITIL and experience across Service Design, Service Transition and Service Operations
Experience leading complex technology projects across planning, design, governance, cost management, implementation, commissioning and reporting
Strong financial and budget management experience
Excellent stakeholder engagement, communication, negotiation and influencing skills
Demonstrated ability to develop technology strategies, policies, plans and initiatives aligned to organisational priorities
Experience working across hybrid cloud and internal technology environments
Solid understanding of technology architecture and project management methodologies such as ITIL, TOGAF and PRINCE2
Relevant tertiary or professional qualifications in Information Technology or a related discipline
A minimum of 10 years' experience across a range of IT disciplines
Previous experience establishing or leading a Cyber Security function will be highly regarded
Experience within a large, diverse or complex organisation will be highly regarded
A strong customer-focused approach with a commitment to continuous improvement, innovation and service excellence
The Perks
5 weeks annual leave plus 17.5% leave loading
3 weeks personal/carer's leave
14 weeks paid parental leave
Domestic and Family Violence Leave
Natural Disaster Leave
Up to 13.5% employer superannuation contribution for contributing members, subject to a minimum 6% employee contribution
Annual wage progression
Salary sacrifice opportunities
Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
Fitness Passport with discounted membership to selected health and wellbeing facilities
Employee Loyalty Program offering discounts at selected local businesses
Employee Assistance Program
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📌 Team Manager Infrastructure Security & Operations (Iso) (Brisbane)
🏢 Sharp & Carter
📍 Brisbane