Empowering teams to deliver great outcomes through connection, inclusion and creativity
Our vision is simple: A future where every person belongs and thrives.
For over 42 years, we've partnered with individuals and communities from diverse backgrounds to support independence, dignity, choice and connection.
As we continue to grow and respond to aged care reform, we're creating a new Staff & Scheduling Manager role, for someone who believes that great care starts with supported, capable and connected staff.
This is ahands-on operational leadership role.
You'll be actively involved in scheduling, solving daily service challenges, supporting and managing field staff, and getting new team members onboarded and ready to support our clients.
You'll enjoy a fast-moving environment, making decisions, solving problems and working alongside your team to keep services moving, while keeping the experience of our clients and staff front of mind.
About the Role
Working closely with our Home Care and People & Culture teams, you'll balance client needs, workforce availability, service quality and operational priorities every day.
Your responsibilities will include:
Take ahands-on lead in scheduling and workforce deployment, maximizing the delivery of planned services and workforce utilisation.
Lead and support our scheduling team, field staff and volunteers, withsafety and wellbeing as the first priority.
Manage workforce capacity, leave, cancellations, service changes and unfilled services to minimize disruption and maintain continuity of care.
Ensure clients receivetimely and respectful communicationwhen schedules change or services are disrupted.
Manage day-to-day field staff performance, attendance, reliability and engagement, including regular team meetings and communication.
Coordinate the onboarding of new field staff,



ensuring they areroster-ready and effectively deployedto meet service needs.
Use workforce and scheduling data to solve problems, improve performance and ensure services meet relevantAged Care, quality, WHS and industrial requirements.
About You
You'll naturally connect with our Vision,"A future where every person belongs and thrives,"and your own values will align with ours –Connection, Inclusion and Creativity.
You'll enjoyleading people, solving problems and making things happen.
You'll thrive in a fast-paced environment where priorities can change quickly, while being part of apassionate, supportive and purpose-driven teamthat works hard, has fun and genuinely cares about the people we support.
You'll bring:
Experience leading and managing frontline teams.
Strong problem-solving skills,resilience and agilityin a fast-moving environment.
A genuine commitment tocustomer service and client experience.
Solid organisation, communication and people leadership skills.
The ability to use workforce and scheduling data to understand performance and drive improvement.
Experience inaged care, home care, disability, community services or another high-volume service environmentwould be highly regarded, along with knowledge of relevant industrial requirements such as theSCHADS Award.
Tertiary qualifications in Aged Care, Leadership, Management or HR are desirable but not essential.
Why Join FOCUS Connect?
You'll join apassionate, fun and purpose-driven teamduring an exciting period of growth and change.
Most importantly, your work will help more older people access the support they need tolive life their way.
If you connect with ourVision, Purpose and Valuesand this role sounds like you, we'd love to hear from you.
FOCUS Connect is an inclusive employer and welcomes applications from people of all backgrounds.
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📌 Staff & Scheduling Manager (Sydney)
🏢 Focus Connect
📍 Sydney