What do the next 10 years look like for you?
If you're already living your dream, that's awesome.
But if you're ready for a new challenge where your ideas matter, your impact is visible, and the relationships you build genuinely help customers succeed, keep reading.
We're a 14-year-young Aussie success story with big ambitions and an even bigger heart.
Born in a little white house on a hill
Now operating across every major mining region in Australia and expanding globally
From a couple of dreamers to a team of 50+ legends
From zero customers to supporting many of the world's leading mining and exploration companies
Known for practical, innovative field solutions that simply work
So, how did this happen?
Simple.
Our people.
No superheroes.
No egos.
Just passionate, values-aligned people committed to making life easier for our customers and each other.
Our Core Values
Be the Solution
Say It, Do It
Be Balanced
Keep It Simple
The Opportunity
This isn't a traditional customer service position.
This is not a call-centre role.
This is a relationship-driven position where success comes from building trust, patiently solving problems and helping customers achieve great outcomes.
As a Customer Account Specialist, you'll become a trusted partner to our Australian and International customers.
You'll support customers' day-to-day needs, help navigate challenges, identify growth opportunities, and build long-term relationships that drive customer loyalty, repeat business and account growth.
From customer enquiries and order management through to account development and commercial opportunities, you'll play an important role in both customer success and Discoverer's continued growth.




We're now looking for an exceptionalCustomer Account Specialistto join our Customer Experience Team inGympie.
What You'll Be Doing
Develop trusted relationships with customers and key contacts
Understand customer needs, purchasing patterns and future requirements
Maintain proactive communication and follow-through
Become a reliable patient point of contact that customers genuinely value
Take ownership of customer enquiries and issues through to resolution
Partner collaboratively across Sales, Operations, Supply, Logistics and Finance
Turn complex situations into clear, practical solutions
Apply sound judgement when information is incomplete or priorities are competing
Ensure customers always know someone is looking after them
Grow Accounts
Identify opportunities for repeat business and account growth
Follow up quotations, enquiries and sales opportunities
Introduce customers to relevant products and solutions
Help customers maximise value from their relationship with Discoverer
Manage customer enquiries via phone, email and online channels
Process orders accurately and efficiently in all required systems
Keep customers informed throughout the customer journey
Deliver an experience that makes Discoverer easy to do business with
Who You Are
You're proactive, organised, commercially minded and genuinely enjoy helping people.
You thrive on building relationships, solving problems, following through on commitments and collaborating to grow revenue.




You'll bring:
Strong customer service and communication skills
Excellent organisation and attention to detail
Comfortable managing detailed administration, accurate order processing and customer follow-up
Strong critical thinking and sound judgement when handling incomplete information and competing priorities
Commercial awareness and customer focus
Experienced in ERP and systems use
Accountability and follow-through
A positive, team-oriented attitude
A willingness to learn and grow
Experience in customer service, customer success, account management, internal sales, business development support, or similar customer-facing roles will be highly regarded.
Experience working within mining, industrial, technical products or B2B environments is advantageous, but not essential.
Experience supporting International customers or working within multi-region customer environments is valued, but not essential.
We'll teach you our products, systems and industry.
You bring curiosity, ownership and the drive to see customer needs through to resolution.
Why Join Discoverer?
This is an opportunity to join a growing Australian business where your contribution genuinely matters.
You'll be part of a supportive, values-driven team that encourages initiative, collaboration and continuous improvement.
We offer:
Career development and growth opportunities
Supportive and collaborative team culture
Exposure to Australian and International customers
The prospect to contribute ideas and drive improvements
A growing business with exciting plans for the future
Full-time, office-based role in Gympie
A company that genuinely cares about its people
#J-*****-Ljbffr

📌 Customer Account Specialist (Queensland)
🏢 Dynamics G-Ex
📍 Queensland