Job Description
CIAM Service Manager / CIAM Operations Team Lead
Lead Critical Identity Services in a Large-Scale Digital Environment
Clearance: Baseline/NV1
Locations: ACT, NSW, VIC or QLD
Are you an experienced Identity and Access Management qualified with a passion for operational excellence, team leadership, and customer-focused service delivery?
This is an opportunity to lead a specialist CIAM operations function supporting a high-volume, enterprise-scale digital platform.
18-Month Engagement
CIAM Service Manager / CIAM Operations Team Lead
Lead Critical Identity Services in a Large-Scale Digital Environment
Clearance: Baseline/NV1
Locations: ACT, NSW, VIC or QLD
Are you an experienced Identity and Access Management professional with a passion for operational excellence, team leadership, and customer-focused service delivery?
This is an opportunity to lead a specialist CIAM operations function supporting a high-volume, enterprise-scale digital platform.
The Company
Join a large and nationally recognized government-focused organization delivering critical digital services to millions of Australians.
This organization is committed to innovation, security, and improving service outcomes through modern identity and access management solutions.
The Role
As the CIAM Service Manager, you will lead a high-performing operations team responsible for ensuring the reliability, stability, and performance of a large-scale Consumer Identity and Access Management platform.
You will oversee operational activities, incident management, platform monitoring, releases, and continuous improvement initiatives while providing technical leadership across CIAM technologies and processes.
You will play a key role in strengthening service delivery, driving automation, improving operational processes, and collaborating with cross-functional teams to deliver seamless outcomes for end users.
Responsibilities
Lead and mentor a CIAM Operations team to deliver high-quality service outcomes




Monitor platform performance and ensure operational reliability and stability
Manage releases, incidents, problem investigations, and root cause analysis
Drive continuous improvement initiatives including automation and process optimization
Develop and maintain operational procedures, runbooks, and supportdocumentationCollaboratewith internal stakeholders and technical teams to resolve complex issues
Improve observability, monitoring, and operational reporting capabilities
Support the ongoing enhancement of identity and access management services
Foster a culture of operational excellence and continuous learning
Requirements
Strong knowledge of OAuth 2.0, OpenID Connect (OIDC), identity federation, authentication and authorization flows
Demonstrated experience leading and developing operational support teams
Strong organizational skills with the ability to manage competing priorities
Proven stakeholder engagement and collaboration capabilities
Experience developing and maintaining operational processes and documentation
Understanding of token lifecycle management and CIAM operational practices
Positive commitment to supporting diverse communities and inclusive service delivery
Highly Regarded
Experience supporting high-volume, externally facing digital platforms
Experience with SaaS and cloud-hosted identity services
Experience using observability and log analytics tools
Knowledge of APIs, REST services, JSON, certificates, secrets management, and integration troubleshooting
Experience within large government or enterprise environments
Joining Akkodis as a Consultant
Weekly pay
No payrolling processing fees
Upskilling opportunities and training discounts
Consultant gathering events
Akkodis SME meetups and information sessions
EAP support program
Dedicated account management support team
Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion.
We actively invite and encourage applications from candidates of diverse backgrounds.

📌 Ciam Operations Team Lead (Canberra)
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