Beach House Motel - The Strand, Townsville
Beach House Motel is seeking an experienced and professional Onsite Management Couple to join our team at our well-established motel, ideally located on The Strand in Townsville.
This is an excellent opportunity for a motivated couple with strong hospitality and management experience who are passionate about customer service and enjoy a hands-on role overseeing the daily operations of a prime accommodation business.
As the face of the motel, you will work together to ensure guests receive exceptional service while maintaining the smooth and productive operation of the property.
What We Offer
Salary package: $100,000 - $115,000 plus superannuation
On-site accommodation provided (1-bedroom apartment) including utilities
Stable, long-term role within a family-owned business
Roster: Monday, Thursday & Friday: 7:30am - 7:00pm; Saturday & Sunday: 8:00am - 6:00pm; After-hours on-call on rostered days only
Key Responsibilities
Working together as a management team, responsibilities include:
Managing the day-to-day operations of the motel and apartments
Front office and back-office operations
Reception duties including guest check-ins/check-outs, reservations, and account management
Handling guest enquiries and delivering exceptional customer service
Providing local recommendations and assisting with guest communications
Managing group bookings and reservation coordination




General administration, invoicing, and reporting
Assisting with accounts receivable and payable processes
Managing after-hours guest issues and emergencies
Coordinating, rostering, and supervising housekeeping operations
Managing social media platforms, marketing initiatives, and occupancy growth
Monitoring financial performance and preparing operational reports for owner
General repairs and maintenance throughout the motel/apartments and grounds, including outdoor/property upkeep, room maintenance, and liaising with contractors and service providers as required
Skills & Experience Required
Minimum 2 years' experience in a similar hospitality management role
Strong administration, organisational, and communication skills
Experience using motel management software, GuestPoint preferred
Ability to lead, support, and work collaboratively within a small team
Hands-on, proactive, and customer-focused approach
Ability to live on-site and take ownership of daily operations
Current RSA and RMLV certificates, or willingness to obtain
This position would suit an energetic and reliable couple seeking a long-term opportunity in a supportive and welcoming environment.
If you are experienced hospitality professionals who enjoy variety, responsibility, and delivering outstanding guest experiences, we would love to hear from you.
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📌 Onsite Motel Management Couple (Townsville)
🏢 Beach House Motel
📍 Townsville