Are you a seasoned quality leader who thrives on driving safety, compliance, and best practice?
Hearth Australia is seeking an experienced Quality Improvement and Compliance Manager to join our Quality team who will lead our accreditation, governance, and continuous improvement functions across the organisation.
In this pivotal role, you will set and uphold standards for compliance, safety, and continuous improvement while shaping a culture of quality and accountability across both head office and support teams.
You will be primarily based in our Glen Iris office, with occasional travel required to our other Hearth offices and participant locations when required
What You'll Lead and Drive in your role:
Oversee accreditation programs, internal audits, and quality management systems.
Drive compliance with NDIS Practice Standards, Safeguards Commission requirements, OHS legislation, and organisational policies.
Lead risk assessments, continuous improvement initiatives, and safeguarding frameworks.
Manage incident reporting, investigations, and Commission submissions.
Coordinate reportable incidents, restrictive practices, and behaviour support compliance.
Build a culture of quality, safety, clinical excellence, and workforce capability.
Your Key Focus Areas in the role will be :
Quality, Safety and Compliance Programs
Accreditation and Internal Audits
Incident Management and Reporting
Restrictive Practices and Behaviour Support
Occupational Health and Safety (OHS)
Staff Training, Supervision and Competency
Risk Management and Governance
Document Control and Policy Frameworks
Requirements




Our Key Selection Criteria for the role:
Proven experience in a Senior Quality, Governance or Compliance role
Qualifications in Disability, Community Services, Nursing or related field
Experience in NDIS, Aged Care or Community Services
Strong knowledge of:
NDIS Practice Standards
High Intensity Support Skill Descriptors
Implementing behaviour support plans and restrictive practices
Child Safe Standards
Human rights-based frameworks
Proactive, resilient and solutions-focused
Collaborative and confident in working with multidisciplinary teams
Clinical governance and quality system leadership
Risk management, incident oversight and OHS leadership
Strong planning, documentation and stakeholder management
Ability to influence, train, and uplift standards across teams
Mandatory Requirements
Relevant degree in health, disability or related disciplines
NDIS Worker Screening Check or the willingness to obtain one
Australian working rights
Two professional references
Ability to work in a fast-paced environment independently and as part of a team
Benefits
Why work at Hearth?
Hearth is a registered NDIS and TAC disability support services provider with a commitment to consistently provide the highest standard of support to our participants.
We achieve this through fostering and cultivating long-term, sustainable relationships.
Rewarding work - see the people you've recruited succeed and grow over time!
Supportive and dynamic team workplace
Ongoing training and development
Competitive salary
Hybrid working model
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📌 Quality Improvement And Compliance Manager (Melbourne)
🏢 Hearth (NDIS Registered Provider)
📍 Melbourne