Advanced Education and Training is seeking a dedicatedRTO Student Administration Officerto join our team in Underwood, QLD.
This is an important role within our Student Administration team, supporting the day-to-day administration of our Registered Training Organisation (RTO).
The successful applicant will assist with student enrolments, records, attendance, assessments, student enquiries and other administrative processes.
The role would suit someone who is organised, reliable and detail-oriented, with experience in RTO or student administration and a genuine interest in supporting students throughout their training journey.
Key responsibilities
Manage student enrolment processes, including applications, documentation collection and verification
Process student fees, invoicing and maintain accurate financial records
Conduct AISS eligibility checks and follow up any required documentation
Process attendance reports, assessment submissions, deferrals, cancellations and completions
Respond to student enquiries and communications by phone, email and face-to-face in a timely and professional manner
Maintain accurate and up-to-date student records in VETtrak and student hard copy files
Support student onboarding and orientation activities
Liaise with Trainers and Assessors regarding student progress and provide administrative support
Provide general administrative support to the RTO team
What we're looking for
Demonstrated experience in RTO student administration,



VET administration or a similar administrative role within the education sector
Experience using VETtrak or another student management system will be highly regarded
Positive understanding of RTO administration and student record requirements
Excellent organisational skills and the ability to manage multiple priorities and meet deadlines
Strong written and verbal communication skills
Excellent attention to detail and accuracy in record-keeping and data entry
A professional and friendly approach when dealing with students, staff and other stakeholders
Good customer service skills and a genuine commitment to supporting students
Proficiency in Microsoft Office, including Word, Excel and Outlook
Ability to maintain confidentiality and handle student information appropriately
What we offer
Advanced Education and Training is committed to creating a supportive and inclusive workplace.
We foster a culture of continuous improvement and support our staff in developing their skills and advancing their careers within the education sector.
We encourage a healthy work-life balance and provide a welcoming workplace where your efforts are recognised and appreciated.
About us
Advanced Education and Training is a Registered Training Organisation committed to delivering high-quality vocational education and training and supporting positive outcomes for our students.
We provide accessible, relevant and industry-focused training that equips learners with the skills and knowledge needed for employment and career progression.
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📌 Rto Student Administration Officer (Queensland)
🏢 ADVANCED EDUCATION GROUP
📍 Queensland