Cabin Baggage Officer and Customer Service Officer
We'reJetstar.You may know us for our famous low fares, but did you also know thatwe'veflown more than400 millioncustomers since we launched in Australia in ****?
In fact, each week weoperatearound 3,000 flights tonearly 40destinationsacross Australia, New Zealand,Asiaand the Pacific.
We alsooperatea fleet of more than80aircraft, includingstate-of-the-artAirbus A****** NEOaircraftand the AirbusA320 family and Boeing *****s.Every day we enable more people totake-offto more places, more often.
Impressive numbers?
What'seven more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Company Description
We'reJetstar.You may know us for our famous low fares, but did you also know thatwe'veflown more than400 millioncustomers since we launched in Australia in ****?
In fact, each week weoperatearound 3,000 flights tonearly 40destinationsacross Australia, New Zealand,Asiaand the Pacific.
We alsooperatea fleet of more than80aircraft, includingstate-of-the-artAirbus A****** NEOaircraftand the AirbusA320 family and Boeing *****s.Every day we enable more people totake-offto more places, more often.
Impressive numbers?
What'seven more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Job Description
Play a key part in delivering amemorableexperience across the entire customer journey
In this fast-paced environment,you'lldeliver exceptional customer service whilemaintainingsafety and ensuring on-time operations.
Permanent, part-time position based at Gold Coast airport
Ready to be the face of Jetstar?
Our Airport Crew are the heartbeat of Jetstar.
The friendly faces who greet customers on the ground,you'lllove creating memorable airport experiences.You'llbe equally committed to safety, making sure things run smoothly and on time.
Based at domestic and international airports throughout the Jetstar network, our Airport Crew are the guardians of compliance,



looking after policies and procedures like customer service standards and check-in – also Customs, Immigration and Quarantine rules.
Whatyou'lldo:
As aCabin BaggageOfficer,you'rethe friendly face at the gate, helping keep our flights fair, safe and running on time.
From chatting with passengers to weighing and tagging cabin bags,you'llhandle every interaction with confidence,careand a touch of Jetstar personality.You'llwork closely with your airport crew to keep things moving, manage payments where needed, and handle those trickier moments (like excess baggage) with professionalism and ease.
All while, following safety standards, and keeping the experience positive for everyone heading off on their journey.
As aCustomer ServiceOfficer,you'rethere from the very start of the journey - welcoming customers at check-in, helping them breeze through kiosks, and supporting them right through to boarding.
Whetheryou'reprocessing bookings,assistingwith disrupted flights, or reuniting someone with their bag, you know how to stay calm, helpful and solution focused.You'llalso lend a hand to passengers who need extra support, work closely with teams across the airport, and keep information flowing so every flight leaves smoothly.You'requick on your feet, great with people, and take pridein turning travel moments,big or small,into positive experiences.
No two days are the same, andthat'sexactly how you like it!
Youdon'tneed any aviation experience to apply.
For us, travel and meeting new people go hand in hand so we welcome applications from allwalks of lifeand service backgrounds.
We'relooking for someone who is:
An engaging,



energetic communicator who connects easily with people
At least 1 year of experience delivering excellent customer experiences
A minimum of 18 years of age
Unlimited working rights in Australia (no sponsorshiprequired)
Flexible and reliable, with availability to work a 7-day rotating roster
Confident handling payments and comfortable navigating multiple systems and technology
Able to stay calm under pressure in a fast-paced environment
A team player who contributes to a positive and supportive workplace
Strong attention to detail with a focus on accuracy and safety
Your life at Jetstar is unlike any other:
Live the travel dream:You can all takeoff more with our famous Qantas Group Staff Travel discount.You'llbe able toaccess industry discounts on hotels, holiday packages, carhireand experiences around the globe.
Take off professionally:Part of our team,you'reonboard with the Qantas Group too, which means more opportunity to takeoff in your career acrossdifferent locations,rolesand airlines.
Depart from 9 to 5:Personal leave, carer's leave, leave withoutpay,it'syours.
We also offer leave for commitments such as the Defence Force and SES.
There'sa place for everyone at Jetstar:For us, travel and meeting new people go hand in hand.
We invite our people to get involved in various Employee Network Groups that playan important rolein creating our inclusive and supportive culture that we are fiercely proud of.
We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.
We welcome applications from anyone who wants to takeoff with us.
If you have support or access requirements, just reach out and let us know what you need.
As the Christmas and New Year period is one of our busiest operational times, successful candidates will be required to be available to work throughout this period, and leave requests cannot be accommodated.
#J-*****-Ljbffr

📌 Cabin Baggage Officer And Customer Service Officer (Gold Coast)
🏢 Jetstar Airways
📍 Gold Coast