Tradezone is the fastest-growing electrical wholesaler in Australia.
We launched in **** and now operate six state-of-the-art distribution centres across Australia — supplying electrical, solar, HVAC, data and safety products to trade professionals nationwide, with more sites to come.
We are a division of the Kingston Group, a private, family-owned Australian company that has been wholesaling and distributing for over 40 years.
We combine the strength of a national business with the culture of a close-knit team, and pride ourselves on being at the forefront of technology and innovation — from our real-time online platform and live stock visibility to our own national delivery fleet with live delivery tracking.
About the Role
We're looking for an IT Support Engineer to join our Gold Coast team and help run and support the technology our people use every day.
This is a hands‐on support and engineering role.
You'll look after our Microsoft 365 environment, roll out laptops and hardware across our national network, manage user access and permissions, and handle the escalated technical work that comes through our service desk.
As we modernise, you'll be the person making sure the new environment actually works for the people using it.
It suits someone with solid second or third line experience who wants to work on a modern Microsoft environment as it's being built, rather than inheriting one that was finished years ago.
If you're earlier in your career but strong on the fundamentals and keen to learn, apply anyway.
We have room to bring the right person in at a support level and build from there.
What We Offer
Permanent full‐time role based on the Gold Coast, with the opportunity to travel to our sites
A modern Microsoft environment being stood up now — you'll learn it as it's built
Support and encouragement to certify, with a growing technology team around you
Variety: no two days the same across support, rollouts and project work




Key Responsibilities
Support and administer our Microsoft 365 environment — Exchange Online, Teams, SharePoint and OneDrive
Roll out and manage laptops and end‐user hardware across our sites, using Intune and Autopilot
Manage user access and permissions across the environment — accounts, groups, multi‐factor authentication, SharePoint site and folder permissions, and access to our new data platform
Handle tickets from the service desk, working issues through to root cause and escalating as required
Help pull together the data behind our reporting, and build and maintain reporting and dashboards
Build the how‐to guides and internal documentation that lift support efficiency — helping the business self‐serve, and giving the team a consistent answer to the common issues
About You
Solid second or third line support experience in a Microsoft environment
Hands‐on Microsoft 365 administration — users, groups, licensing, mailboxes, Teams and SharePoint
Windows device support and deployment experience, ideally with Intune and Autopilot
Confidence with user access and permissions, including multi‐factor authentication and SharePoint site and folder permissions
Positive troubleshooting instincts and the patience to find the actual cause
Clear communication with people who aren't technical, and a genuinely helpful manner
Comfort writing documentation that other people can follow
Highly Regarded
Azure or cloud infrastructure experience — virtual machines, storage, backup, or supporting workloads running in the cloud
Experience in a service desk or ticketing environment, and familiarity with service management practices
Reporting and data experience — Power BI, Excel, SQL or the built‐in admin centre reporting
Any exposure to a modern data platform such as Microsoft Fabric, Azure Data Lake or Databricks
Experience supporting warehouse, retail or multi-site operations
Hardware rollout or refresh project experience
#J-*****-Ljbffr

📌 It Support Engineer (Level 2/3) — Microsoft 365 & Modern Workplace (Gold Coast)
🏢 Tradezone
📍 Gold Coast