Administration & Client Assessment Assistant
Join a respected not-for-profit and make a real difference in the Gold Coast community
Salary Packaging with up to $15,900 of your salary tax-free for eligible expenses
Work across a range of projects supporting volunteering, community organisations and local people
About Us
Established in ****, Volunteering Gold Coast (VGC) was created to harness the power of local volunteers.
Since then, VGC has recruited more than 60,000 volunteers, supporting direct services and a broad network of community organisations across the Gold Coast.
VGC delivers a range of community services designed to keep people connected, supported and able to participate in everyday life.
As a Volunteer Resource Centre (VRC), we connect people with meaningful volunteering opportunities and work with community organisations to strengthen the local volunteering sector.
VGC also delivers Community Transport, supporting older people, people with disabilities and vulnerable residents in accessing medical appointments, shopping and social activities.
About the Role
As the Administration & Client Assessment Assistant (6-month contract), you will be a key first point of contact for clients, carers, volunteers and community partners.
You will manage enquiries, conduct client intake and eligibility assessments, maintain accurate records, coordinate service commencements, and support the delivery of high-quality community transport and support services.
This fixed-term 6-month contract offers an prospect to play a meaningful role in improving the lives of community members while contributing to a supportive and purpose-driven organisation.
Working as part of our Community Services team, you will help ensure clients receive timely,



person-centred support that promotes independence, connection and wellbeing across the Gold Coast community.
Location Requirement: This is an office-based role located in Miami, QLD.
The successful candidate must work onsite in the office five (5) days per week.
Remote or hybrid work arrangements are not available for this position.
Key Responsibilities
Client Intake & Assessment
Respond to client enquiries via phone, email and face-to-face interactions
Conduct client intake interviews and eligibility assessments
Gather and verify client information, support needs and service requirements
Coordinate onboarding and commencement of services
Provide information about available programs, fees and service options
Support referrals to internal and external community services
Maintain regular communication with clients and carers
Escalate complex client matters where required
Administration & Records Management
Maintain accurate electronic and paper-based client records
Enter and update information within client management systems
Prepare correspondence, reports and documentation
Support compliance, reporting and funding requirements
Manage general enquiries, incoming emails and correspondence
Service Coordination Support
Assist with transport booking enquiries and scheduling support
Liaise with drivers, volunteers and operational staff




Monitor assessments, referrals and waitlists
Support continuity of services through effective communication and coordination
Quality & Compliance
Contribute to quality improvement initiatives and audits
Ensure compliance with privacy and organisational requirements
Support best-practice service delivery aligned with Aged Care and NDIS standards.
About You
You are a compassionate and organised professional who enjoys helping people and delivering outstanding customer service.
You understand the importance of making a positive first impression and can confidently support clients, carers and stakeholders with empathy, professionalism and respect.
Essential Skills and Experience
Experience in administration, client intake, customer service or community services
Strong Microsoft Office skills, including Outlook, Word, Excel and Teams
Experience working with databases or electronic record management systems
Excellent written and verbal communication skills
Strong organisational and time-management abilities
High level of accuracy and attention to detail
Ability to maintain confidentiality and manage sensitive information
Ability to work collaboratively as part of a team while also working independently of a team
Qualifications in Community Services, Individual Support, Business Administration or a related field
Experience in aged care, disability services, community services or client assessment
Knowledge of My Aged Care processes and community transport services
Understanding of Aged Care Quality Standards and person-centred practice
Knowledge of community support services available across the Gold Coast
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📌 Administration & Client Assessment Assistant (Gold Coast)
🏢 Volunteering Gold Coast
📍 Gold Coast