Customer Service and Stock Control Officer
Multicam Routing Systems is the largest supplier of CNC routing machinery in Australia.
We require a well presented and highly motivated person to be based at our Newcastle Office based in Beresfield, NSW.
We are seeking a reliable, organised Customer Service and Stock Control Officer to join our team.
This is a varied role combining internal sales, customer service, invoicing, stock control and order fulfilment.
The successful applicant will help ensure customer orders are processed accurately and efficiently—from initial enquiry through to packing, freight and delivery.
Key responsibilities
Respond to customer enquiries by phone, email and in person
Provide product information, pricing and availability
Prepare quotations and process tooling sales
Enter and maintain customer orders in the company system
Prepare invoices, credit notes and related documentation
Monitor stock levels and maintain accurate inventory records
Receive, check and store incoming stock
Pick, pack and label customer orders accurately
Arrange freight and coordinate deliveries with carriers
Follow up on back orders, deliveries and customer queries
Liaise with suppliers, freight companies and internal staff
Maintain a clean, organised and safe work area
Follow company procedures, workplace health and safety requirements, and quality standards




Perform other general sales, administration and warehouse duties as required
About you
You will ideally have:
Experience in internal sales, customer service, administration, warehousing or logistics
Robust attention to detail and accurate data-entry skills
Good telephone and written communication skills
Experience with invoicing, stock control or order processing
The ability to prioritise tasks and meet deadlines
A practical, hands-on approach to packing and dispatch
Good computer skills and the ability to learn new software
A professional and friendly manner
The ability to work independently and as part of a small team
Experience in tooling, engineering supplies, manufacturing, hardware or a related industry would be advantageous but is not essential.
Key skills and attributes
Customer-focused and approachable
Highly organised and dependable
Accurate and detail-oriented
Efficient under pressure
Proactive and willing to assist across different areas of the business
Physically capable of packing and handling orders safely
Professional when dealing with customers and suppliers
What we offer
A varied and hands-on role
A supportive team environment
Opportunities to develop product and industry knowledge
This position is Monday - Friday 8.45am - 5pm
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📌 Customer Service And Stock Control Officer (New South Wales)
🏢 Multicam Systems
📍 New South Wales