Advance Your Career: From Client Support to Senior Team Member
We're hiring a Client Support team member who wants to build something with us over the long term.
The role starts at two days a week, with a clear path to grow into a senior position by late ****.
Progression is built around performance milestones, and you'll move forward as you demonstrate the skills to do so.
You'll work alongside our Clinic Coordinator from day one, learning how the practice runs.
We put real investment into the people we hire and look for commitment in return.
If you're looking for 'just a job' to fill the hours, this role is not for you.
But if you're a driven A-player looking for a long-term home where your initiative, loyalty, and reliability are genuinely seen and rewarded with genuine career progression, we'd love to hear from you.
About Scope Psychology Services
We're a well-established group psychology practice in Norman Park, Brisbane, focused on neurodevelopmental conditions.
We've supported clients across Brisbane, South East Queensland and around Australia (also, internationally via telehealth) for over 10 years.
Clinical and operational quality both matter here, and we manage to have a good time while keeping those standards high.
Our core values: Understanding, Adaptable, High Achievers, and Reliable.
We work mostly paperless, use modern tools, and take our systems seriously.
Your Growth Path
We've put together a clear, three-phase development plan so you always know where you stand, what you're working toward, and what real progress looks like.
You'll move forward at the pace your performance earns.
Phase 1: Finding Your Feet
This is where you settle in and become a confident,



capable part of the team.
You'll learn our systems, get comfortable with the daily rhythm of clinic life, and start building solid working relationships with clients and practitioners.
Welcoming clients, answering enquiries, and keeping a calm, friendly clinic atmosphere
Handling bookings, payments, and day-to-day admin with care and accuracy
Getting comfortable with our practice management software, communication tools, and team systems
Supporting our practitioners so they can focus on their clinical work
Once the foundations are solid, you'll take on more complex work and start managing parts of the client experience on your own.
The role expands noticeably here.
Guiding new clients through their first contact with Scope: calls, enquiries, intake, and onboarding
Managing more involved bookings, payments, and billing situations with confidence
Supporting our NDIS clients and building an understanding of how funding works in this space
Noticing gaps in our systems and bringing ideas to improve them
Phase 3: Senior Team Member
At this stage you become a trusted, experienced contributor to how Scope operates.
You'll be someone the team relies on, a mentor to newer members, and an active voice in how we keep improving.
Senior progression typically lands ***** months in, based on performance.




Handling complex financial, NDIS, and client situations with skill and care
Mentoring newer team members and supporting their development
Helping refine processes and contributing to where Scope heads next
Eligible for increased hours (up to 3-5 days), based on performance
Who We're Looking For
A natural people person: warm, professional, and genuinely good with people
Highly organised and detail-focused; you take pride in getting things right
Switched on and self-directed: you notice what needs doing and get on with it
Curious and comfortable with AI, automation, and open to learning new software
Steady and adaptable: things move at pace here and you're okay with that
Ready to commit to a minimum of ***** months: we put real investment into the people we hire and look for the same in return
At least one year of admin experience, ideally in a medical or allied health setting
Robust written and verbal communication
A genuine team player: reliable and supportive of colleagues, not just focused on your own workload
Flexibility in availability is a plus
What We Offer
A clear development plan with specific milestones
Hours: 2 days/week to start, with the option to grow to up to 3-5 days in early to mid **** if you want that (performance-based)
In-house career development tailored to your strengths and interests
Staff perks including team events and a paid day off for your birthday
A friendly, supportive, neurodiversity-affirming workplace with a real team culture
Extra casual shifts available to cover team members' leave, for those who want them
#J-*****-Ljbffr

📌 Senior Client Support Team Member (Brisbane)
🏢 Scope Psychology Services Australia
📍 Brisbane