Job Description
At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives.
We care because people matter.
We collaborate because the greatest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.
Here'show you will make a difference in this role...
As the WorkforcePlanningSpecialistyouwillberesponsible fortranslating forecast demand into workforceplans, roster strategies and staffing models that support service delivery,workforceefficiencyandoperationalobjectivesacrossMaxxiaandRemServOperations.
Thisrole owns workforcescheduling,availabilityplanning, leave governanceandcompliance,ensuringworkforce supplyalignsto forecast demandthrougheffectiverosterdesign,capacityplanningandworkforce mix management.
Youwillprovideleaderswithclearinsightsand recommendationson workforce risks, leavetrends,utilisation,rostereffectivenessandproductivityopportunities,while partnering with workforce specialists to supportcompliant,sustainableandoperationally effective plans.
At MMS clear expectations help our people Be the Difference.
Your key responsibilities in this role will include:
Develop workforce plans, roster strategies and staffing models aligned to forecast demand,servicerequirementsandoperational priorities.
Design andmaintainmaster rosters, shift patterns and workforce structures that balance customer demand,employeeexperienceandcost outcomes.
Manage workforce availability, leave governance and capacityframeworks,monitoringrisksandrecommendingactionstomaintainservice performance.
Develop contingency and surge plans while ensuring workforce plans, schedules and rostering practicescomply withawards,legislation,policiesandWFM requirements.
Monitor overtime,



workforcecompliance,planningcontrolsandsystem configuration tomaintainroster integrity andsupport effective operational and financial outcomes.
Partner with Operations leaders and the Workforce Management team toprovidepractical workforce planning advice,insightsand recommendations.
Identifyopportunitiesto improveworkforceutilisation,rostereffectiveness,flexibilityandworkforce planning practices.
Support operational and strategic workforce initiatives that improve planning maturity, servicedeliveryand workforce performance.
To be considered for this role you will have:
Experience in workforce planning in a complex multi-site, multi-channel operational environment.
Strong understanding of workforce planning principles,schedulingmethodologiesandworkforceoptimisationpractices.
Understanding ofworkforce planning concepts including shrinkage,adherence,coverageandinterval staffing.
Experience balancing workforce supply, demand,serviceoutcomesandlabourcosts.
Strong analytical skills with the abilitytoidentifyworkforcerisks and recommend practical workforce planning solutions.
Experience translating workforce forecasts into workforce plans,rosterstrategiesandstaffing requirements.
Understanding ofperformance metrics, workloaddriversand operational planning.
Knowledge of Australian employment legislation,



workforcecomplianceobligationsandaward-based rostering environments.
What we can offer you:
Solid culture and the support of a values-based recognition program
Novated leasing benefits and discounts
12 weeks paid parental leave
Comprehensive learning and development opportunitiesto support your career growth
Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
Default Income ProtectionInsurancereimbursedfor members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value ofEveryone Matterswe hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We value the skills and attributes veterans can bring to our organisation.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.
All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us ******
Be careful - Don't provide your bank or credit card details when applying for jobs.
Don't transfer any money or complete suspicious online surveys.
If you see something suspicious, report this job ad .

📌 Workforce Planning Specialist (Queensland)
🏢 Anglo Scottish Asset Finance
📍 Queensland