Customer Care Assistant - Bella Boheme Springwood
Love helping people, solving problems and creating amazing customer experiences?
Bella Boheme is looking for a warm, organised and customer-focusedCustomer Care Assistantto join our team at ourBlue Mountains HQ.
Working closely alongside ourCustomer Care Specialist, you'll help look after our incredible online community and ensure every Bella Boheme customer feels heard, supported and genuinely cared for.
This is a hands-on role suited to someone who is an excellent communicator, thrives in a busy environment and loves finding solutions.
Customer Care Assistant – Full Time
Bella Boheme | Blue Mountains HQ
Love helping people, solving problems and creating amazing customer experiences?
Bella Boheme is looking for a warm, organised and customer-focusedCustomer Care Assistantto join our team at ourBlue Mountains HQ.
Working closely alongside ourCustomer Care Specialist, you'll help look after our incredible online community and ensure every Bella Boheme customer feels heard, supported and genuinely cared for.
This is a hands-on role suited to someone who is an excellent communicator, thrives in a busy environment and loves finding solutions.
About the Role
As our Customer Care Assistant, you'll support the day-to-day management of customer enquiries across Bella Boheme's online channels.
From helping a customer choose the right size to answering an order enquiry or responding to a social media message, you'll help ensure every interaction reflects the warm and personal service Bella Boheme is known for.




You'll work closely with our Customer Care Specialist and wider warehouse, retail and online teams to resolve enquiries quickly and create a seamless customer experience.
Your Responsibilities Will Include:
Supporting our Customer Care Specialist with daily customer enquiries
Responding to customer emails in a warm, professional and timely manner
Answering incoming customer phone calls
Responding to social media messages, comments and enquiries
Assisting customers with sizing, fit and product information
Helping with order enquiries, shipping updates and general online support
Assisting with returns, exchanges and customer resolutions
Following up customer enquiries where required
Liaising with our warehouse and wider team to resolve order-related questions
Maintaining accurate customer notes and records
Escalating more complex enquiries to our Customer Care Specialist when required
Helping maintain Bella Boheme's high standard of customer care during busy launches, sales and promotional periods
About You
We're looking for someone who genuinelylikes helping people.
You'll be patient, positive and solution-focused, with the ability to communicate confidently with customers across phone, email and social media.
You'll ideally have:
Previous customer service,



customer care, retail or eCommerce experience
Excellent written and verbal communication skills
A warm and professional phone manner
Strong attention to detail
Great organisation and time-management skills
Confidence managing multiple enquiries and priorities at once
A calm and positive approach to resolving customer concerns
Solid computer skills and the ability to learn new platforms quickly
The ability to work independently while also being part of a busy team
A proactive attitude and willingness to jump in and help wherever needed
Experience withinfashion, retail or eCommercewill be highly regarded.
Experience usingAI tools within the workplaceis also beneficial, as we're always looking for smarter and more efficient ways to support our customers and team.
The Person We're Looking For
You'll understand that great customer care isn't simply answering an email.
It's making someone feel listened to.
It's taking ownership of a problem and finding a solution.
It's knowing when you can handle something yourself and when you need to ask for help.
And it's remembering that behind every order number, email or Instagram message is a real Bella Boheme customer.
We're looking for someone who will care about those interactions as much as we do.
The Details
Position:Customer Care Assistant
Location:Bella Boheme HQ - Blue Mountains, NSW
Reports to:Customer Care Specialist
This is an in-house position at our Blue Mountains HQ and is not a remote customer service role.
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📌 Customer Care Assistant - Bella Boheme Springwood (Sydney)
🏢 Bella Boheme
📍 Sydney