We are seeking multiple Level 1 Service Desk Analysts to join a large and diverse IT environment based in Logan. This is an excellent opportunity for customer-focused IT support professionals who enjoy helping end users, resolving issues, and contributing to service improvements.
Working within a collaborative Service Desk team, you'll play a key role in reducing ticket backlogs, improving service levels, and delivering a positive support experience across a broad user base.
Responsibilities
Provide first-line IT support and incident triage
Log, diagnose and resolve technical issues
Support Microsoft technologies including Outlook and Teams
Troubleshoot hardware and peripheral issues
Escalate complex incidents where required
Deliver exceptional customer service and clear communication to users from diverse backgrounds




About You
Previous Service Desk or IT Support experience
Strong customer service and communication skills
Knowledge of Outlook, Teams, Windows and hardware troubleshooting
Experience in a council or large corporate setting will be highly regarded
Able to start immediately or at short notice
What's on Offer
3-month contract with potential for extension
100% onsite role in Logan Central
Flexible remote days available occasionally when required
Rotating shifts: 7:00am to 4:00pm or 8:00am to 5:00pm
Supportive team environment within a large and complex organisation
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📌 Service Desk Analyst (Brisbane)
🏢 Data#3
📍 Brisbane