Job Description
We are seeking a friendly and qualified Motel Receptionist to join the team at City Golf Club Motel in Toowoomba, Queensland. This is a casual position that offers flexibility and the opportunity to work in a dynamic hospitality environment.
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As our Motel Receptionist, you will be the first point of contact for our guests, playing a crucial role in creating a welcoming and positive experience from the moment they arrive. This role is essential to maintaining our reputation for excellent customer service and ensuring smooth day-to-day operations at the reception desk.
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Key responsibilities:
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Greeting guests in a warm and professional manner upon arrival and departure
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Managing guest check-in and check-out procedures efficiently and accurately
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Processing booking reservations and amendments through the property management system
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Answering telephone enquiries and directing calls appropriately
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Handling guest requests and resolving complaints promptly and professionally
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Maintaining accurate records of guest information and stay details
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Providing information about local attractions, dining options, and other facilities available to guests
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Processing payments and managing the reception till
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Ensuring the reception area is kept clean, tidy and well-stocked with information materials
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Liaising with housekeeping and maintenance teams to ensure guest satisfaction
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What we're looking for:
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Previous experience in a hospitality reception environment or similar customer-facing role
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Excellent communication and interpersonal skills with the ability to engage guests from diverse backgrounds
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Strong organisational abilities and attention to detail
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Proficiency with computer systems and property management software (or willingness to learn)
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A professional and well-presented appearance
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Ability to multitask and manage multiple guests simultaneously
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Problem-solving skills and a calm approach to handling challenging situations
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Reliability and punctuality
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Flexibility to work casual hours including weekends and public holidays as required
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Apply now
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If you are passionate about hospitality and would like to join our team as a Motel Receptionist, please submit your application including your resume and a cover letter outlining your relevant experience. We look forward to hearing from you.
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📌 Motel Receptionist (Toowoomba)
🏢 City Golf Club
📍 Toowoomba