Job Description
Technical Lead – Amazon Connect / AWS / Contact Centre Platforms – Federal Govt
Prominent Federal Government Agency with offices in all states!
Initial 12 month contract + 12 month extension option
Work on large-scale cloud contact centre solutions and earn rewarding hourly rates $
We are seeking four experienced Contact Centre Systems Technical Leads to join a leading Federal Government Agency.
The successful Technical Lead will lead the design, development and enhancement of enterprise cloud-based contact centre platforms, delivering creative AWS solutions that support critical customer service capabilities.
You will be offered an initial 12 month contract with a further 12 month extension option and receive a rewarding hourly rate.
Responsibilities
Designing, building and supporting cloud-based contact centre solutions using AWS Amazon Connect
Developing AWS microservices solutions using Lambda, API Gateway, S3,



DynamoDB and Step Functions
Leading integrations between contact centre platforms and enterprise systems
Implementing Infrastructure as Code, CI/CD pipelines and secure cloud delivery practices
Providing technical leadership, mentoring and stakeholder engagement across complex delivery programs
Qualifications
Extensive experience designing and supporting AWS cloud solutions, including Amazon Connect
Strong experience with AWS microservices, API-led integration and cloud architecture patterns
Full-stack development experience across front-end applications, APIs and enterprise integrations
Experience with Terraform, CI/CD pipelines, Git, GitLab and DevOps practices
Proven ability to lead technical teams and deliver secure, scalable cloud solutions
Ref: AO51

📌 Technical Lead - Amazon Connect / Aws / Contact Centre Platforms - Federal Govt (Canberra)
🏢 HiTech Personnel
📍 Canberra