Service Delivery Coordinator | ICT
Carseldine, Brisbane
Initial 12-month contract
About the role
Our client, a leading Government organisation are seeking a Service Delivery Coordinator.
You will work closely with the Service Delivery Manager, you'll help coordinate the operational delivery of ICT services across a complex technology environment.
You'll be the key link between customers, technical teams and external providers, managing incidents, escalations, service activities and ongoing improvement initiatives.
Key responsibilities
Coordinate ICT incidents, faults and service desk escalations through to resolution
Act as a key operational contact for customers, vendors and stakeholders
Coordinate technical teams and external service providers
Support hardware asset management, lifecycle activities and minor works
Track operational risks, issues, actions and service performance
Coordinate service reviews and operational meetings
Maintain service documentation, procedures and knowledge articles
Support service planning, reporting,



contracts and budget activities
Identify opportunities to improve service delivery
Contribute to broader ICT projects and initiatives
Skills and Experience
We're looking for someone with:
3–5 years' experience across ICT service delivery, service management, managed services or ICT operations
Robust experience managing incidents, problems and escalations
Experience coordinating technical teams and third-party vendors
Knowledge of ITIL-based service environments
Excellent stakeholder engagement and communication skills
Confidence running operational service meetings and managing competing priorities
Strong documentation, risk and issue management capability
A proactive, customer-focused approach with genuine curiosity and willingness to learn
Experience within large, complex or government environments will be highly regarded.
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📌 Service Delivery Coordinator | Ict (Brisbane)
🏢 Mura Connect
📍 Brisbane