Job Description
Our client is a global equipment OEM manufacturing and supporting high-end, technically advanced equipment across Rail, Marine, Data Centres, Australian Army, Navy and Air Force applications.
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We are now looking for an experienced State Service Manager to take ownership of a high-performing service operation and lead a specialist technical team across NSW.
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This is a senior leadership position for an experienced Marine Technician, Service Manager, Workshop Manager or Technical Supervisor who has the technical credibility, structure and leadership capability to manage a complex service environment.
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THE TEAM
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4 x Technical Advisors
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1 x Service Administrator
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3 x Navy Specialist Engineers based directly on Navy bases
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You will be responsible for driving team performance, utilisation, productivity, technical standards and customer outcomes while developing the next generation of technical leaders.
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THE ROLE
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Leading and managing the State Service operation and technical team
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Managing team utilisation, productivity and P&L; responsibility
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Supporting and developing 2 Service Supervisors
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Driving technician performance, efficiency and accountability
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Managing training, development and technical capability across the team
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Overseeing warranty processes and ensuring accurate warranty recovery
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Maintaining high levels of technical and service quality
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Conducting regular toolbox meetings and safety meetings
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Driving a strong safety-first culture
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Working closely with Technical Advisors, Engineers and OEM stakeholders
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Supporting major Marine, Defence, Rail and critical infrastructure customers
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Managing service priorities, resources and field support requirements
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Ensuring the team operates within OEM processes, procedures and compliance requirements
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Providing leadership to specialist engineers working directly from Navy bases
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ABOUT YOU
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We are looking for a strong people leader with genuine technical credibility.
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You will ideally come from a Marine/Defence technical background, with previous experience progressing from Technician into a supervisory or management position.
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You will bring:
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Previous experience as a Marine Technician, Marine Supervisor, Service Manager or Technical Manager
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Strong leadership and people-management skills
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Excellent technical acumen
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A highly structured and process-driven approach
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Experience managing technicians and technical teams
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Solid understanding of productivity, utilisation and service performance
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Experience with warranty and OEM service processes
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A strong focus on safety and compliance
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Excellent communication and stakeholder-management skills
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The ability to lead experienced technical people and hold them accountable
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A calm, organised and professional management style
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The ability to operate within a highly structured global OEM environment
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WHY JOIN?
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This is an opportunity to join a global OEM with a technically advanced product portfolio and work across industries where reliability, engineering excellence and service performance are critical.
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You will have the chance to lead a specialist team working on equipment supporting Marine, Defence, Rail, Data Centre and other critical infrastructure applications.
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This is not a traditional workshop management position — it is a senior technical leadership role where your ability to lead people, improve performance and manage complex service operations will make a direct impact.

📌 State Service Manager - Generators & Engine Oem (New South Wales)
🏢 Cappro Pacific
📍 New South Wales