Job Description
ANZ Solution Architect - Managed Services
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Sydney | Full Time | Permanent I Hybrid
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Are you an experienced Dynamics 365 Finance & Operations professional who enjoys solving complex business challenges, advising customers, and driving long-term operational success?
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At HSO, we're looking for a Solution Architect - Managed Services to join our growing ANZ Managed Services team. This is a senior functional role focused on providing expert advisory services, solution assurance, and leadership across complex customer environments running Microsoft Dynamics 365 Finance & Operations. You'll act as a trusted advisor, helping customers optimise business processes, improve outcomes, and maximise value from their technology investments.
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Why HSO?
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HSO is a leading global Microsoft partner, helping organisations transform through Microsoft business applications, cloud technologies, data, and AI solutions.
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A Microsoft Solutions Partner
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A Microsoft Managed Frontier Partner
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Named Australia AI Partner of the Year by Tech Partner News
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With more than 2,500 professionals globally and a strong presence across ANZ, Europe, North America, and Asia Pacific, HSO combines the capability of a global organisation with the agility of a high-growth business.
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The Opportunity
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As a Solution Architect within our Managed Services team, you'll serve as a senior functional authority for Dynamics 365 Finance & Operations, supporting customers across finance, supply chain, and operational process areas. You'll work closely with business stakeholders to ensure solutions remain practical, sustainable, and aligned to business objectives.
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This role goes beyond issue resolution. You'll provide strategic guidance,



lead functional reviews, contribute to service improvements, and help shape best practices across our Managed Services practice. You'll also play a key part in mentoring consultants and uplifting capability across the team.
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What You'll Be Doing
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Act as a senior functional authority within Managed Services for Dynamics 365 Finance & Operations.
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Provide guidance and leadership on complex business process and support scenarios.
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Review and assure functional designs, configuration changes, and process improvements.
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Lead root cause analysis for major incidents, process breakdowns, and recurring issues.
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Work directly with customer stakeholders as a trusted advisor.
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Translate business requirements into practical, supportable solutions.
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Support service reviews, improvement planning, and customer roadmap discussions.
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Drive stability, scalability, and optimisation across customer business processes.
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Support the transition of solutions from project delivery into Managed Services.
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Mentor consultants and senior consultants through coaching, knowledge sharing, and quality assurance activities.
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Contribute to solution shaping, support estimates, and presales activities where required.
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What You'll Bring
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Extensive experience with Microsoft Dynamics 365 Finance & Operations in customer-facing environments.




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Strong functional expertise across finance, supply chain, or operational business processes.
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Proven experience operating as a Senior Consultant, Lead Consultant, Solution Architect, or subject matter expert.
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Experience supporting customers within Managed Services, application support, or live service environments.
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Excellent problem-solving and analytical skills.
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Ability to engage confidently with both business and technical stakeholders.
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Strong communication, consulting, and stakeholder management skills.
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Experience reviewing solutions and providing functional assurance and guidance.
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A passion for mentoring others and driving continuous improvement.
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Experience working across multiple customer environments will be highly regarded.
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What We Offer
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Competitive salary package.
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Flexible hybrid working arrangements.
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Ongoing professional development and Microsoft certification opportunities.
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Growth opportunities within a global Microsoft partner.
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Access to complex and engaging customer environments.
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A collaborative and highly experienced Managed Services team.
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Global career pathways and international collaboration opportunities.
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A culture focused on continuous improvement, innovation, and customer success.
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Join Us
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If you're passionate about helping organisations optimise their business processes through Dynamics 365 Finance & Operations and enjoy building trusted customer relationships, we'd love to hear from you.
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Join HSO and help our customers achieve sustainable business outcomes through expert functional leadership and advisory services.

📌 Anz Solution Architect - Managed Services (New South Wales)
🏢 Hso Group
📍 New South Wales