Job Description
The Pink Group is a leading provider of specialist services across Australia and the South Pacific. We work with a diverse client base, including government agencies and residential customers, and are known for our high standards of service delivery and positive team culture.
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We offer a professional yet relaxed working environment, with a strong focus on supporting and developing our people.
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About Us
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The Pink Group is a leading provider of specialist services across Australia and the South Pacific. We work with a diverse client base, including government agencies and residential customers, and are known for our high standards of service delivery and positive team culture.
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We offer a qualified yet relaxed working environment, with a strong focus on supporting and developing our people.
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About the Role
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We are seeking a motivated and customer-focused Administration Assistant / Customer Service Agent to join our Head Office team in Caringbah.
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This is a key role within our Service and Operations team, where you will coordinate field technicians, support customers, and help ensure smooth day-to-day service delivery across our operations.
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Key Responsibilities
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Schedule and coordinate field service technicians
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Manage service bookings and job scheduling systems
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Respond to customer enquiries via phone and email
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Provide administrative support to the Service and Operations team
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Maintain accurate records and documentation
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Ensure services are delivered efficiently and on schedule
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Deliver a professional and friendly customer experience
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About You
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To be successful in this role, you will be:
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Highly organised with strong attention to detail
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A confident communicator with excellent customer service skills
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Tech-savvy and comfortable learning new systems
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Able to multitask and prioritise in a fast-paced environment
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Professional in presentation with a friendly phone manner
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Reliable, honest, and a strong team player
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Desirable (but not essential)
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Previous administration or service coordination experience
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Experience in the pest control or service industry
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What We Offer
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Monthly KPI-based bonus
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Ongoing training and mentoring
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Supportive team environment
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Long-term career growth opportunities
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Stable, full-time position with a growing company
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📌 Administration Assistant / Customer Service Agent (New South Wales)
🏢 Veryan Management
📍 New South Wales