Job Description
The role will be primarily to assist and manage the administrative side of the practice, including handling bookings, processing payments, and responding to enquiries. There will also be a range of other tasks that assist in the running of the practice (e.g., file management).
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Key responsibilities
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Greet clients and visitors warmly and professionally.
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Manage incoming calls, emails, and inquiries, directing them to the appropriate staff.
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Schedule and confirm appointments, ensuring accuracy in the calendar.
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Assist clients with the completion of intake forms and paperwork.
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Provide information about services and practice policies to clients.
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Ensure client confidentiality is maintained in all communications.
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Perform data entry and maintain accurate client records in the practice management system (Zanda Health).
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Handle billing and insurance verification (E.g., NDIS plan, Workers Compensation, BAMH Referrals, Private Health, DVA), including processing payments.
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Manage office supplies, ensuring the reception area is well stocked and organised.
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Communicate effectively with psychologists and other staff to coordinate client care.
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About you
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Demonstrated ability to be reliable, organised and punctual with a strong work ethic.
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Demonstrated ability to build solid rapport with clients in a consistently professional manner.
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Excellent written and verbal communication skills.
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Current Working with Children Clearance and National Police Check required.
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Familiarity with Zanda Health practice management software and Microsoft office is desirable.
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About us
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Mind & Me Psychology is a private psychology practice located in Wyong, on the NSW Central Coast. We provide a high standard of clinical care and effective evidenced based treatment for young people and adults presenting with a variety of difficulties. We take pride in treating our clients with respect, kindness and professionalism. We value the therapeutic relationship and have a genuine desire to support our clients to achieve change in their lives. Find out more on our website
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📌 Medical Receptionist (Allied Health) (Central Coast)
🏢 Mind & Me Psychology
📍 Central Coast