Job Description
This is a senior reception role in a medical practice, responsible for overseeing daily operations, patient service, and billing and administration functions.
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Daily Operations
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Ensure reception areas are organised, clean, and operating efficiently
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Coordinate daily reception workflows, including opening and closing procedures
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Monitor appointment books and assist with GP and nurse scheduling
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Ensure adequate reception staffing and assist with roster changes when required
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Troubleshoot patient booking and administrative issues throughout the day
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Maintain a high standard of customer service for patients and visitors
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Assist with managing difficult patient interactions and complaints
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Ensure patient confidentiality and privacy requirements are followed
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Support reception staff with Medicare, billing, and patient account enquiries
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Assist with Medicare billing and Assignment of Benefit (AOB) processes
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Monitor outstanding accounts,



WorkCover, DVA, TAC, and third-party billing
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Assist with daily banking, EFTPOS reconciliation, and balancing tills
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Ensure referrals, recalls, reminders, and correspondence are processed promptly
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Monitor incoming documents and allocate work through Best Practice/MBS Pro Document Sorter
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About You
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Previous experience working in a medical practice (essential)
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Experience using Best Practice software and HotDoc (essential)
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Previous experience in a senior or supervisory reception role, or demonstrated readiness to step into one (highly regarded)
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Excellent communication and interpersonal skills
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Solid organisational skills and the ability to manage competing priorities
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A calm, professional approach to problem-solving and patient conflict
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📌 Senior Medical Receptionist (Victoria)
🏢 Langwarrin health clinic
📍 Victoria