Job Description
The Cleaner is responsible for maintaining clean, safe and welcoming shared spaces across arriva's build-to-rent (BTR) residential apartment communities. The role supports the day-to-day presentation of common areas and resident amenities so that residents, visitors and team members experience a consistently high standard of cleanliness and care.
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This is a hands-on, site-based role focused on routine cleaning, presentation, waste handling and reporting issues noticed during daily rounds. The Cleaner works closely with Property Operations and Facilities & Maintenance and contributes directly to the resident experience by keeping shared spaces hygienic, well presented and ready for use each day.
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Purpose
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The Cleaner is responsible for maintaining clean, protected and welcoming shared spaces across arriva's build-to-rent (BTR) residential apartment communities. The role supports the day-to-day presentation of common areas and resident amenities so that residents, visitors and team members experience a consistently high standard of cleanliness and care.
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This is a hands-on, site-based role focused on routine cleaning, presentation, waste handling and reporting issues noticed during daily rounds. The Cleaner works closely with Property Operations and Facilities & Maintenance and contributes directly to the resident experience by keeping shared spaces hygienic, well presented and ready for use each day.
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What We're Looking For
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We are looking for someone who takes pride in presentation, works reliably and understands that cleanliness is an important part of the resident experience in a BTR apartment community.
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Reliable. Consistently attends shifts on time, completes scheduled cleaning tasks and follows through on commitments.
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Detail-focused. Notices presentation issues, missed areas, spills, marks and hygiene concerns before they affect residents.
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Respectful.



Works professionally around residents, visitors and colleagues and understands the importance of discretion in a residential environment.
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Duties and Responsibilities
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1. Common Areas and Resident Amenitiesn
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Clean and maintain lobbies, lifts, corridors, stairwells, entry areas and other shared spaces to a high presentation standard.
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Clean resident amenities such as lounges, kitchens, gyms, bathrooms, meeting spaces and other communal facilities as applicable to each site.
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Vacuum, mop, sweep, dust, wipe and sanitise surfaces in accordance with site cleaning schedules.
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Clean glass, mirrors, doors, fixtures and high-touch surfaces and respond promptly to spills or presentation concerns.
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2. Waste, Bin Rooms and Back-of-House Areasn
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Maintain bin rooms, waste areas and service areas in a clean, orderly and hygienic condition.
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Support bin movement and waste and recycling handling where required by site operations.
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Report recurring waste, odour, pest or access issues promptly.
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3. Building Presentation and Daily Roundsn
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Complete scheduled cleaning rounds and presentation checks throughout the building.
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Keep entrances, shared outdoor areas and nominated presentation zones tidy and free from litter.
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Restock consumables in shared bathrooms, kitchens and resident amenities as required.
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Keep cleaning cupboards, equipment and supplies organised and report low stock, damaged equipment or maintenance issues.
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4.



Resident Experience and Site Supportn
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Carry out cleaning activities with minimal disruption to residents and visitors.
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Be courteous and professional when approached by residents and direct non-cleaning requests to the appropriate team member.
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Support presentation cleaning for inspections, resident events, move-ins, move-outs or other site requirements when directed.
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Work collaboratively with Property Operations, Facilities & Maintenance and service providers on site.
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5. Safety and Compliancen
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Follow safe work procedures, chemical handling instructions, Safety Data Sheets and PPE requirements.
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Use cleaning equipment correctly and place warning signage where cleaning creates a temporary hazard.
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Follow site access, security, incident reporting and emergency procedures and report hazards promptly.
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Key Selection Criteria
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Attributes (essential)
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Reliable, punctual and able to work consistently with limited supervision.
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Strong attention to detail, pride in presentation and respect for residents and shared spaces.
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Skills & Experience
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Previous cleaning experience in residential apartments, hotels, commercial buildings, strata or a similar environment is preferred; a strong aptitude and willingness to learn will also be considered.
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Ability to safely and effectively use standard commercial cleaning equipment and products.
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Desirable: experience cleaning apartment common areas, resident amenities or other high-traffic shared spaces.
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Requirements
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Valid Australian working rights and ability to safely perform the physical requirements of the role, including standing, walking, bending, lifting and repetitive cleaning tasks. A driver's licence may be required where the role supports multiple arriva sites.
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📌 General Cleaner (Queensland)
🏢 Arriva
📍 Queensland