Job Description
We are seeking an experienced Network Support Engineer to join a leading telecommunications technology organisation supporting critical network infrastructure and services across Australia.
n
This is a hands-on technical role where you'll be responsible for troubleshooting, supporting and optimising complex IP and transport networks for enterprise, carrier and service provider customers.
n
If you enjoy solving challenging networking issues and working with cutting-edge technologies, this could be the ideal next step in your career.
n
We are seeking an experienced Network Support Engineer to join a leading telecommunications technology organisation supporting critical network infrastructure and services across Australia.
n
This is a hands-on technical role where you'll be responsible for troubleshooting, supporting and optimising complex IP and transport networks for enterprise, carrier and service provider customers.
n
If you enjoy solving challenging networking issues and working with cutting-edge technologies, this could be the ideal next step in your career.
n
Key Responsibilities
n
n
Provide Level 2 and Level 3 technical support for critical network environments.
n
Troubleshoot and resolve issues across MPLS, BGP, VRF, Ethernet and Layer 2/Layer 3 technologies.
n
Design, configure and deploy IP/MPLS network solutions.
n
Support network provisioning, commissioning and service activation activities.
n
Configure and maintain routers, switches and firewalls.
n
Work closely with NOC teams, field engineers and customers to resolve incidents and outages.
n
Maintain network documentation, topology diagrams and technical records.
n
Monitor and improve network performance, reliability and availability.
n
Develop automation and scripting solutions to improve operational efficiency.
n
Participate in customer meetings,



technical reviews and solution discussions.
n
n
Key Responsibilities
n
n
Provide Level 2 and Level 3 technical support for critical network environments.
n
Troubleshoot and resolve issues across MPLS, BGP, VRF, Ethernet and Layer 2/Layer 3 technologies.
n
Design, configure and deploy IP/MPLS network solutions.
n
Support network provisioning, commissioning and service activation activities.
n
Configure and maintain routers, switches and firewalls.
n
Work closely with NOC teams, field engineers and customers to resolve incidents and outages.
n
Maintain network documentation, topology diagrams and technical records.
n
Monitor and improve network performance, reliability and availability.
n
Develop automation and scripting solutions to improve operational efficiency.
n
Participate in customer meetings, technical reviews and solution discussions.
n
n
About You
n
n
5+ years' experience in a Network Engineer, Network Support Engineer or Telecommunications Engineering role.
n
Strong knowledge of IP Networking, Routing & Switching, MPLS, BGP and Carrier Networks.
n
Experience working within ISP,
Telecommunications,
Carrier or Managed Services environments.
n
Hands-on experience with Cisco, Nokia, Juniper and/or HPE networking technologies.
n
Robust troubleshooting and analytical skills.
n
Excellent communication and stakeholder management abilities.
n
Comfortable working independently and within collaborative technical teams.
n
Industry certifications such as CCNA, CCNP, JNCIP or Nokia certifications are highly regarded.Work with leading telecommunications and networking technologies
n
Exposure to large-scale carrier and enterprise environments
n
Supportive and highly skilled technical team
n
Career development and certification opportunities
n
Sydney-based role with long-term growth potential
n

📌 Network Support Engineer (New South Wales)
🏢 Halcyon Knights
📍 New South Wales