Job Description
Verosol Australia is seeking a motivated, customer-focused and detail-oriented Customer Care Officer to join our team at our Head Office in Revesby, NSW. This role is central to creating a positive experience for our customers and dealer network, from the first enquiry through to order fulfilment and after-sales support.
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You will accurately process orders, respond to product and service enquiries, resolve day-to-day issues and coordinate with internal teams. The role suits someone who communicates clearly, stays composed under pressure and takes pride in getting the details right.
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Key responsibilities
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Respond promptly and professionally to customer and dealer enquiries by telephone, email and face to face.
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Provide accurate information about Verosol products, services, orders and processes.
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Enter, review and process customer orders and transactions accurately and efficiently.
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Manage order amendments, cancellations, returns and related documentation in line with company procedures.
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Clarify missing or inconsistent information with customers and internal teams before orders progress.
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Investigate and resolve routine customer concerns, keeping customers informed and escalating complex matters appropriately.
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Work closely with production, warehousing and dispatch teams to support accurate and timely order fulfilment.
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Maintain organised electronic records, customer contact details and filing systems, and conduct regular data-quality checks.
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Assist with product samples,



outgoing mail, printing, photocopying, data entry and other general administrative tasks.
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Answer and direct telephone calls, greet visitors and provide courteous general office support.
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Handle customer, commercial and personal information sensitively and confidentially.
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Contribute to a cooperative team culture and identify opportunities to improve the customer experience and administrative processes.
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About you
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Previous experience in an office-based customer service, customer care, order-processing or administrative role
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Clear and professional verbal and written communication skills
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Strong attention to detail, accurate data-entry skills and a commitment to quality
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Confidence using Microsoft Office and the ability to learn order-entry, customer and business systems
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Strong organisation, prioritisation and time-management skills
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A practical approach to problem-solving and the judgement to elevate matters when required
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Ability to work independently while collaborating effectively across teams
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A calm, respectful and solutions-focused approach during busy periods or challenging interactions
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About us
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Verosol Australia is a well-established Australian business. This is an prospect to contribute to the company in a role that connects customers, dealers and operational teams. You will be part of a collaborative environment where accuracy, responsiveness and strong relationships matter.

📌 Customer Care Officer (New South Wales)
🏢 Verosol Australia
📍 New South Wales