Job Description
n
CIAM Service Manager / CIAM Operations Team Lead
n
Lead Critical Identity Services in a Large-Scale Digital Environment
n
Clearance: Baseline/NV1
n
Locations: ACT, NSW, VIC or QLD
n
n
Are you an experienced Identity and Access Management professional with a passion for operational excellence, team leadership, and customer-focused service delivery? This is an prospect to lead a specialist CIAM operations function supporting a high-volume, enterprise-scale digital platform.
n
n
18-Month Engagement
n
CIAM Service Manager / CIAM Operations Team Lead
n
Lead Critical Identity Services in a Large-Scale Digital Environment
n
Clearance: Baseline/NV1
n
Locations: ACT, NSW, VIC or QLD
n
n
Are you an experienced Identity and Access Management professional with a passion for operational excellence, team leadership, and customer-focused service delivery? This is an opportunity to lead a specialist CIAM operations function supporting a high-volume, enterprise-scale digital platform.
n
The Company
n
Join a large and nationally recognized government-focused organization delivering critical digital services to millions of Australians. This organization is committed to innovation, security, and improving service outcomes through modern identity and access management solutions.
n
The Role
n
As the CIAM Service Manager, you will lead a high-performing operations team responsible for ensuring the reliability, stability, and performance of a large-scale Consumer Identity and Access Management platform.



You will oversee operational activities, incident management, platform monitoring, releases, and continuous improvement initiatives while providing technical leadership across CIAM technologies and processes.
n
You will play a key role in strengthening service delivery, driving automation, improving operational processes, and collaborating with cross-functional teams to deliver seamless outcomes for end users.
n
Responsibilities
n
n
Lead and mentor a CIAM Operations team to deliver high-quality service outcomes
n
Monitor platform performance and ensure operational reliability and stability
n
Manage releases, incidents, problem investigations, and root cause analysis
n
Drive continuous improvement initiatives including automation and process optimization
n
Develop and maintain operational procedures, runbooks, and support
documentationCollaborate
with internal stakeholders and technical teams to resolve complex issues
n
Improve observability, monitoring, and operational reporting capabilities
n
Support the ongoing enhancement of identity and access management services
n
Foster a culture of operational excellence and continuous learning
n
n
Requirements
n
n




Strong knowledge of OAuth 2.0, OpenID Connect (OIDC), identity federation, authentication and authorization flows
n
Demonstrated experience leading and developing operational support teams
n
Strong organizational skills with the ability to manage competing priorities
n
Proven stakeholder engagement and collaboration capabilities
n
Experience developing and maintaining operational processes and documentation
n
Understanding of token lifecycle management and CIAM operational practices
n
Positive commitment to supporting diverse communities and inclusive service delivery
n
n
Highly Regarded
n
n
Experience supporting high-volume, externally facing digital platforms
n
Experience with SaaS and cloud-hosted identity services
n
Experience using observability and log analytics tools
n
Knowledge of APIs, REST services, JSON, certificates, secrets management, and integration troubleshooting
n
Experience within large government or enterprise environments
n
n
Joining Akkodis as a Consultant
n
n
Weekly pay
n
No payrolling processing fees
n
Upskilling opportunities and training discounts
n
Consultant gathering events
n
Akkodis SME meetups and information sessions
n
EAP support program
n
Dedicated account management support team
n
n
Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications from candidates of diverse backgrounds.

📌 Ciam Operations Team Lead (Canberra)
🏢 Akkodis
📍 Canberra