Job Description
Our busy Hornsby office is seeking a proactive and organised Customer Service team member to work in daily operations and help our team run smoothly. This role is ideal for someone who is customer-focused, confident and wants to gain experience in customer service, scheduling and administration.
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You will be responsible for:
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Handling inbound telephone and email enquiries with professionalism and care.
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Scheduling jobs for our field technicians using our job management system.
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Supporting office staff to maintain efficiency and high service standards.
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Coordinating with field teams to ensure seamless communication and job completion.
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Performing administrative tasks including data entry, reporting, and record-keeping.
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Improving processes and contributing to a positive, productive work environment.
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What we're looking for:
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Solid telephone and customer service skills.
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Highly organised, with excellent time management and attention to detail.
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Confident with computer systems and data entry.
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Positive and professional communication skills, both verbal and written.
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Ability to work independently, take initiative, and work well within a team environment.
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Common sense and ability to learn quickly.

📌 Customer Service - Hornsby (Sydney)
🏢 Master Appliance Service
📍 Sydney