Jetty Strata Management Pty Ltd – Coffs Harbour NSW
Senior Strata Manager
About the opportunity
Jetty Strata Management is seeking an experienced Senior Strata Manager to join our Coffs Harbour team.
This is an autonomous, end-to-end portfolio management role for a proven strata professional who takes ownership, exercises sound judgement and builds lasting relationships with clients.
You will manage an allocated portfolio of strata and, where applicable, community title schemes, providing reliable governance, financial oversight, meeting administration, maintenance coordination, risk management and practical guidance.
At Jetty Strata Management, personal service matters. We are looking for someone who communicates clearly, remains accessible, explains complex matters in plain language and follows issues through to completion. As a senior member of the team, you will also be a trusted escalation point for clients and colleagues and help maintain high standards across the business.
Key responsibilities
In this role, you will:
Independently manage an allocated portfolio in accordance with management agency agreements, delegated authority, owners corporation resolutions, legislation and company procedures
Develop trusted and professional relationships with strata committees, owners, residents, building managers, contractors and professional advisers
Provide accurate, practical and timely guidance while clearly distinguishing between the strata manager's role and decisions reserved for the owners corporation
Maintain control of priorities, statutory deadlines, follow-ups and unresolved matters, identifying emerging risks and escalating material issues when appropriate
Prepare for and conduct annual general meetings, strata committee meetings and other meetings, including notices, agendas, motions, supporting papers and minutes
Chair and facilitate meetings professionally, manage procedural issues and explain voting and governance requirements in clear, practical terms
Coordinate and critically review administrative fund and capital works fund budgets, financial statements, levy positions and supporting financial information
Monitor scheme cash flow, arrears, unpaid invoices,



term deposits, reserve requirements and expenditure against approved budgets
Coordinate common-property repairs, maintenance and capital works in accordance with valid instructions, approved budgets, procurement requirements and delegated authority
Assist clients with insurance renewals, claims, valuations and risk‐management requirements in conjunction with brokers, insurers and specialist advisers
Manage by-law, dispute, compliance and governance matters impartially and identify when legal, engineering or other specialist advice is required
Maintain accurate, timely and complete records within the company's strata‐management and electronic records systems
Provide explicit and respectful direction to allocated assistants and administrative staff, including appropriate priorities, context, deadlines and quality expectations
Support and mentor less‐experienced team members and contribute to consistent, high‐quality service across the business
About you
This is a senior appointment. We are seeking someone with substantial recent experience, demonstrated professional maturity and a genuine interest in making a long‐term contribution to Jetty Strata Management.
To be considered, you will have:
As a minimum, a current NSW Class 2 strata managing agent licence
At least five years' recent end-to-end strata portfolio management experience, including independent responsibility for meetings, budgets, repairs, compliance, disputes and client relationships
A demonstrated history of sustained performance, reliability and meaningful tenure in previous roles
Experience managing complex, sensitive or high‐risk strata matters
Sound judgement and the ability to determine when specialist advice or senior escalation is required
Strong working knowledge of applicable NSW strata,



community land, property and stock agency, privacy, work health and safety, consumer and related regulatory requirements
Highly developed written communication, meeting, negotiation, conflict‐management, analytical and organisational skills
The ability to interpret financial statements, prepare and explain budgets, monitor arrears and identify financial or governance concerns
Strong digital capability and disciplined use of strata‐management software, Microsoft 365 and electronic records systems
A current driver licence and the capacity to attend properties and meetings within the service area as reasonably required
Evidence of current continuing professional development and a satisfactory licence, professional conduct and reference history
A current NSW Class 1 strata managing agent licence would be highly regarded and warmly welcomed.
Experience managing complex or larger portfolios, mentoring other strata managers, overseeing significant capital works projects or transitioning inherited portfolios would also be advantageous.
Why join Jetty Strata Management?
This role offers:
Genuine autonomy and ownership of your portfolio
Administrative support to help you focus on effective portfolio and client management
The opportunity to contribute at a senior level and help shape service standards
A business that values clear communication, accountability and personal service
The opportunity to build trusted, long‐term relationships within the Coffs Harbour community
A stable, long‐term career opportunity for the right person
About Jetty Strata Management
Jetty Strata Management is a Coffs Harbour-based strata management business committed to effective management and outstanding personal service.
We aim to be accessible, practical and accountable—helping owners corporations and strata committees understand their options, make informed decisions and see matters through to completion.
If you are an experienced strata professional who values autonomy, accountability and long‐term client relationships, we would be delighted to hear from you.
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📌 Senior Strata Manager (Coffs Harbour)
🏢 Jetty Strata Management
📍 Coffs Harbour