Job Description
AtDo-Op Shop, we believe second-hand can do a whole lot of good.
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We're a registered op-shop with a simple purpose: To create an environment that engages and challenges perception around unwanted goods.
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Our stores give donated items another life while making second-hand shopping an easy, feel-good choice. The money we generate helps support local groups, community members and charities on the ground doing the hard yards.
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We're proudly non-religious, inclusive and community driven. We want our stores to be places where people feel welcome and individuality is celebrated.
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About the Role
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We're looking for a Full Time Store Manager for our new West End store.
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This isn't a normal retail position. You'll role will be centered around creating a store that feels welcoming, positive and full of personality — a place where customers enjoy spending time, donors feel appreciated and second-hand shopping feels exciting.
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What You'll Be Doing
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No two days are quite the same — and that's part of the fun.
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You'll be hands-on across the store, including:
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Creating genuine connections with our customers and donors
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Keeping the shop floor full of fresh, interesting pre-loved stock, continuous stock moves is a must
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Sorting, pricing and preparing donated items for sale
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Ensuring donations are categorised and decisions made quickly, to align with WH&S; guidelines
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Using POS, CRM data and social media to leverage traffic
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Ensuring banking, team schedules and inductions are up to date
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Working with your team of volunteers, paid team and your regional manager to achieve operational goals
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Sharing ideas and looking for better ways of doing things
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What We're Looking For
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We can teach you our systems and how we do things at Do-Op. What we can't teach is attitude.
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We're looking for someone who:
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Loves people– you're friendly, approachable and know how to create a space that make people feel welcome
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Rolls up the sleeves– if something needs doing, you're all in
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Has an eye for presentation– you enjoy making things look good and understand how merchandising transforms spaces
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Works well with others– you contribute, communicate and support the people around you
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Takes ownership– you're reliable, responsible and do what you say you'll do
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Can think on your feet– priorities change quickly in our stores and you're comfortable in pivoting throughout the day
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Is open to feedback– you want to learn, improve and develop
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Shares our values– inclusion, kindness, sustainability and community aren't just words to us
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Previous retail or customer service and fashion experience would be excellent, particularly if you've worked in a busy environment, but we're also interested in theperson behind the experience. Please note: you will need to have the work to right in Australia.
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Why Do-Op?
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You'll be joining a growing organisation wherepeople matter, ideas are encouraged and what we achieve in our stores flows back into our community.
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If you're looking for a role with work/life balance, where you can work hard, have a laugh, be yourself and know that what you're doing has a purpose behind it, we'd love to meet you.
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📌 Retail Store Manager (Queensland)
🏢 Do-Op Shop
📍 Queensland