Australian Financial Planning Group – Charlestown NSW
What we offer
In this role, you'll have the opportunity to grow your career and develop your skills alongside a high-calibre team of financial professionals. We offer a competitive salary, ongoing training and development, clear career progression opportunities, and a comprehensive suite of benefits, including flexible work arrangements and birthday leave. You'll also be part of a collaborative workplace culture, with opportunities to attend annual conferences and company events that support both professional growth and meaningful team connection.
About the role
This is a full-time Client Services Officer role based in our Newcastle office. In this role, you will assist in implementing the advice provided to our clients, ensuring recommendations are executed accurately and efficiently. You will work closely with our team of Financial Planners to deliver a seamless client experience and provide high-quality support throughout the advice and implementation process.
What you'll be doing
Insurance/Investment & Super Applications, Insurance reviews and claims
Assist with the preparation of client documentation and statements
Implementing financial advice in areas of super, insurance, investments, self-managed super funds etc.
Investment Portfolio applications and ongoing management




Liaise with internal teams clients and third-party providers to ensure the seamless delivery of client services
Maintain accurate and up-to-date client records
Assisting with some Compliance tasks and other projects as needed
What we're looking for
3+ years' previous experience in Financial Advice implementation in all areas including superannuation, insurance, and investment. Qualification in RG146 is preferred.
Strong organisational and time management abilities
Excellent customer service skills with a passion for helping clients
A collaborative and adaptable mindset with a drive to contribute to our team's success, helping drive forward our culture of continuous improvement
Demonstrated attention to detail and accuracy
Proficient in using relevant financial software and technology
Xplan experience is essential
What's in It for You
Join a well-established boutique financial planning firm with a national presence
Clear career progression with structured training and ongoing professional development
Competitive salary package, flexible working arrangements and birthday leave
Collaborative, supportive team culture with regular company events and annual conferences
Modern, centrally located Sydney office close to Town Hall and Gadigal Station
Join us and be part of a team that supports your success while fostering a energetic and enjoyable work environment.
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📌 Client Services Officer (New South Wales)
🏢 Australian Financial Planning Group
📍 New South Wales