Job Description
Quality Improvement and Compliance Manager
n
Are you a seasoned quality leader who thrives on driving safety, compliance, and best practice?
n
Hearth Australia is seeking an experienced Quality Improvement and Compliance Manager to join our Quality team who will lead our accreditation, governance, and continuous improvement functions across the organisation.
n
In this pivotal role, you will set and uphold standards for compliance, safety, and continuous improvement while shaping a culture of quality and accountability across both head office and support teams.
n
You will be primarily based in our Glen Iris office, with occasional travel required to our other Hearth offices and participant locations when required
n
What You'll Lead and Drive in your role:
n
n
Oversee accreditation programs, internal audits, and quality management systems.
n
Drive compliance with NDIS Practice Standards, Safeguards Commission requirements, OHS legislation, and organisational policies.
n
Lead risk assessments, continuous improvement initiatives, and safeguarding frameworks.
n
Manage incident reporting, investigations, and Commission submissions.
n
Coordinate reportable incidents, restrictive practices, and behaviour support compliance.
n
Build a culture of quality, safety, clinical excellence, and workforce capability.
n
n
Your Key Focus Areas in the role will be :
n
n
Quality, Safety and Compliance Programs
n
Accreditation and Internal Audits
n
Incident Management and Reporting
n
Restrictive Practices and Behaviour Support
n
Occupational Health and Safety (OHS)
n
Staff Training, Supervision and Competency
n
Risk Management and Governance
n
Document Control and Policy Frameworks
n
n
Requirements
n
n
Proven experience in a Senior Quality, Governance or Compliance role




n
Qualifications in Disability, Community Services, Nursing or related field
n
Experience in NDIS, Aged Care or Community Services
n
n
Our Key Selection Criteria for the role
n
n
NDIS Practice Standards
n
High Intensity Support Skill Descriptors
n
Implementing behaviour support plans and restrictive practices
n
Child Safe Standards
n
Human rights-based frameworks
n
Proactive, resilient and solutions-focused
n
Collaborative and confident in working with multidisciplinary teams
n
Clinical governance and quality system leadership
n
Risk management, incident oversight and OHS leadership
n
Strong planning, documentation and stakeholder management
n
Ability to influence, train, and uplift standards across teams
n
n
Robust knowledge of
n
n
NDIS Practice Standards
n
High Intensity Support Skill Descriptors
n
Implementing behaviour support plans and restrictive practices
n
Child Safe Standards
n
Human rights-based frameworks
n
n
Mandatory requirements
n
n
Relevant degree in health, disability or related disciplines
n
NDIS Worker Screening Check or the willingness to obtain one
n
Australian working rights
n
Two professional references
n
Ability to work in a fast-paced environment independently and as part of a team
n
n
Benefits
n
Why work at Hearth?
n
Hearth is a registered NDIS and TAC disability support services provider with a commitment to consistently provide the highest standard of support to our participants. We achieve this through fostering and cultivating long-term, sustainable relationships.
n
n
Rewarding work - see the people you've recruited succeed and grow over time!
n
Supportive and dynamic team environment
n
Ongoing training and development
n
Competitive salary
n
Hybrid working model
n

📌 Quality Improvement And Compliance Manager (Victoria)
🏢 Hearth Australia
📍 Victoria