Job Description
Senior Service Technician | Airmakers Air Conditioning Services Pty Ltd
We're not lookin' for another install cowboy or a call-centre-trained "tech" who needs three goes to find a fault.
We're chasing a proper senior service technician.
Someone who walks onto site, scopes the setup, hears the rattle, sees the leak — and already knows the next three steps.
You still like being on the tools.
You take pride in your finish.
And you don't lose your cool when the job goes sideways.
You're sharp with diagnostics.
Tight with your vehicle.
Steady when juniors need a hand.
You don't need hand-holding — you need room to lead.
And a company that's not running on chaos and crossed fingers.
You're looking for something better.
But it's got to be worth it.
You want structure.
respect.
trust.
You want work you're proud of.
And a team that backs each other up without the drama.
You want to step up — not off the tools, just into more responsibility.
And that's exactly what this is.
About Us:
We're Airmakers Core Services Pty Ltd — a Western Sydney-based, proudly independent company known for quality work across commercial, light industrial services and maintenance.
We run a tight crew with strong systems and steady workflow.
no mess, no dead days.
Our focus is service — not smash-and-grab installs.
We don't do egos.
We don't do "near enough".
And we don't do three-hour "team-building" lunches that waste your time.
We do clean finishes, transparent comms, sharp thinking, and backing our techs to lead from the front.
And right now, we're looking for a senior tech who's ready to raise the bar with us.
Reasons to join Airmakers:




no weekend work – Saturdays and Sundays are yours
tight-knit crew – no egos, no slackers, no cliques
clear job expectations – no shifting goalposts, no confusion
training + upskilling – we'll back you to keep growing
treated like a professional – your work and time are respected
supportive leadership – you're not left hanging in the field
career progression – mentor, lead, step up — without stepping off the tools
we're growing, not slowing – the pipeline's strong and steady
company vehicle – fully stocked, fuel card for you to use on the job.
We work all over Sydney & Western Sydney whilst also completing various projects all over NSW.
About the role:
This is a hands-on leadership role.
You'll still be on the tools — but you'll also be the standard-setter in the field.
take the lead on service calls, maintenance and breakdowns — from ducted systems to vrv
own the diagnosis, guide the apprentice, and get the job done properly
coach junior techs — don't just bark orders, actually teach
keep Servicem8 sharp — real-time notes, photos, no memory-based guessing
stay in touch with the service manager — flag delays, client feedback, follow-ups
help spot upsells, quote support, and customer upgrades where needed




represent the brand in the field — clean, respectful, reliable
You're trusted to manage your day and your jobs — the right way.
What you'll actually be doing:
diagnosing and repairing split, ducted, vrv/vrf and multi-head systems
owning jobs from start to finish — clean, correct, client-ready
leading by example on-site — safety, standards, attitude
mentoring apprentices and junior techs — show your thinking, build their skills
documenting properly in servicem8 — job notes, materials, before/after photos
managing your van stock — restock ahead of time, not after the fact
helping identify quote and upgrade opportunities
maintaining clean, compliant sites — zero shortcuts, zero mess
being proactive with communication — no ghosting the office or clients
showing up on time, prepared, and with the right mindset
What you'll need:
certificate iii in air con & refrigeration
arctick refrigerant handling licence
white card + valid driver's licence
5+ years hands‐on in service and maintenance
proven experience mentoring or leading others on‐site
strong comms + client relationship skills
confidence using Servicem8 or similar job software
pride in your work, and zero tolerance for dodgy jobs
what good looks like:
95%+ of jobs completed on time and to spec
100% of jobs updated in Servicem8 with clean notes + photos
<5% repeat callouts within 30 days
van kept clean + stocked weekly — photos submitted
quotes supported within 48 hours of diagnosis
upsell wins + opportunities flagged proactively
zero safety breaches, fully compliant sites

📌 Senior Service Technician (South Australia)
🏢 Airmakers Air Conditioning
📍 South Australia