Job Description
The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering leading referral services across four locations in Sydney.
At SASH,we'recommitted to providing exceptional care for pets, theirfamiliesand the broader veterinary community.
OurClientServicesTeamplaysa vital role in our mission to help pets and their families live their best lives.
As the first point of contactin our 24-hour facilities, they set the tone for each visitor's experience in our hospitals.
SASH AlexandriaiscurrentlyseekingaClientServices Officer, to join their dedicated team.
About the Role:
This is no ordinary reception role – each day brings new challenges andopportunities to make a meaningful impact.
It'struly a reception position like no other.
We'reseekingapplicantsfor aFull-Timerole,withavailabilitybetween6:00AM and 2:00 AM.
As we are a 24-hour facility, this team works amixture of shifts including nights and weekends.
KeyResponsibilities:
Greet clients and manage front-of-house areas, including waiting rooms
Handle a high volume of income calls and emails using multiple systems
Coordinate and book appointments across various departments
Act as a liaison between clients and clinical staff
Process payments (cash, EFTPOS, and insurance claims)
Request results, samples, and documentation from third parties
About You:




You are a warm, professional, and emotionally resilient individual who thrives in a fast-paced setting.
You bring a genuine passion for animals and are committed todelivering outstanding service with empathy and care.
To be successful in this role, you will have:
At least2 years' experiencein a high-volume reception or administrative role
Strong initiative and ability to prioritise tasks in a busy setting
Excellent communication skills – both verbal and written
A reliable, positive, and proactive attitude
A natural ability to stay calm and empathetic, even under pressure
A passion for animals and delivering outstanding customer service
Previousexperience working in a Veterinary Reception role orwithEzyVetwillbehighlyregarded
Why Join SASH?
Competitive pay,includingweekendandovernightpenalty rates
Opportunities for career developmentand growth
A supportive and dedicated leadership team
Close to public transport
Excellentwork-life balancewith a variety of shift across a 7-day roster
Structured onboarding and training in a specialist hospital environment
If you are looking for a role in a rewarding industry-leading team that thrives in providing excellent care to our clients and making a difference in the lives of pets and their owners,we'dlove to hear from you!

📌 Client Services Officer (New South Wales)
🏢 Small Animal Specialist Hospital
📍 New South Wales