Job Description
Build a better end-of-life experience for pets and their families.
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At Goodbye Good Boy, we provide compassionate end-of-life care for pets and support their families through one of life's most difficult moments.
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Having experienced pet loss firsthand, we built a service centred on support, simplicity and genuine care. With more than 1,100 five-star reviews, we're looking for people who share our commitment to helping families.
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We're looking for a hands-on Customer Care Team Leader to lead, coach and develop our growing customer care team. You'll regularly work Monday-Friday with a consistent Saturday rotation.
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Customer Care Team Leader
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Goodbye Good Boy | Brisbane | Hybrid
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Build a better end-of-life experience for pets and their families.
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At Goodbye Good Boy, we provide compassionate end-of-life care for pets and support their families through one of life's most difficult moments.
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Having experienced pet loss firsthand, we built a service centred on support, simplicity and genuine care. With more than 1,100 five-star reviews, we're looking for people who share our commitment to helping families.
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We're looking for a hands-on Customer Care Team Leader to lead, coach and develop our growing customer care team. You'll regularly work Monday-Friday with a consistent Saturday rotation.
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What you'll do
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Lead and coach a team of 8 part-time customer care staff, staying closely involved in day-to-day service delivery
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Provide hands‐on support with customer enquiries and help the team when needed
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Improve customer interactions and streamline processes to deliver compassionate, consistent support
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Coordinate people, optimise training and systems,



helping the team embrace new ways of working and achieve shared goals
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About you
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2+ years' experience in a team lead or supervisory role
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Strong leadership and people management skills - you lead by example
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Confident using technology, improving systems and drawing on data to guide decisions
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Self‐motivated, proactive and comfortable working independently
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Organised, accountable and focused on results
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Motivated to support families with empathy during emotionally difficult times
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A outstanding cultural fit - you love having a laugh and working together to achieve results
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Skills and experience
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We welcome applicants from a range of backgrounds and with varied experience. You may come from the veterinary industry, a contact centre or a customer support team and be ready to bring your leadership skills to meaningful work.
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We encourage practice managers, clinic coordinators and other veterinary professionals to apply, particularly those looking to move beyond a clinic while continuing to support pets and their families.
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You'll be working across HubSpot, Aircall and our internal admin platform, so familiarity with CRM and helpdesk tools is a plus.
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Why join Goodbye Good Boy?
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Join a growing business improving end‐of‐life care for pets and their families
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Competitive salary plus performance‐based incentives
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Enjoy autonomy and ownership of your work
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Make a meaningful difference to pets and the people who love them
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If you're passionate about leading a team and supporting families through pet loss with compassionate cremation and aftercare services, we'd love to hear from you.

📌 Customer Care Team Leader (Queensland)
🏢 Goodbye Goodboy
📍 Queensland