Job Description
Position Title: Workshop Manager
n Reports To: Dealer Principal
n Location: Toowoomba
n Job Type: Full-Time
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1. Primary Objective
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To lead and drive the day-to-day operations of the caravan workshop, ensuring all repairs, servicing, warranty / insurance and Pre-Delivery Inspections are completed efficiently, safely, and to the highest industry standards. The manager will maximise profitability, maintain a high-performing team, and ensure exceptional customer satisfaction.
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2. Key Responsibilities
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Workshop Operations & Workflow
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Manage the daily workflow of mechanics, builders, and service technicians.
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Prioritise and allocate jobs to ensure all Service Level Agreements and turnaround times are met.
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Monitor workshop capacity and scheduling to minimise vehicle downtime.
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Pre-Delivery Inspections & Quality Control
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Oversee the final PDI process, ensuring every caravan is rigorously tested and cleaned prior to customer handover.
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Ensure all appliances, 12V/240V electrical systems, plumbing, and gas installations are fully compliant with Australian Standards.
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Implement and manage digital checklists and photographic evidence of quality control.
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Lead, mentor, and supervise workshop staff.
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Conduct regular team meetings and performance reviews.
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Foster a "safety-first" culture by ensuring adherence to WHS (Work Health and Safety) policies.
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Inventory & Parts Management
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Monitor and manage workshop inventory, ensuring high-turnover spare parts and materials are readily available.
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Oversee the ordering of parts with suppliers and manage warranty claims processing.
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Customer Service & Administration
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Act as the main point of contact for customer queries regarding repairs and service bookings.
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Prepare accurate quotes, estimates, and invoices using dealership management software. Mechanics Desk and Monday.
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Handle warranty dispute resolutions professionally, maintaining clear communication with the manufacturer and customer.
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3. Key Performance Indicators
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On-Time Deliveries: Percentage of caravans completed and handed over by the promised deadline.
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PDI Quality: Low defect rate and zero returns within the first 3 months of ownership.
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Efficiency & Productivity: Target billable hours achieved by technicians per week.
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Safety: Zero Lost Time Injuries in the workshop.
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Customer Satisfaction: Positive customer feedback and Net Promoter Score ratings.
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4. Key Qualifications & Experience
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Minimum 3–5 years of experience in the RV, caravan, automotive, or heavy vehicle repair industry.
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Proven
leadership/management
experience with the ability to manage a multidisciplinary team.
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Solid understanding of 12V electrical systems, plumbing, and gas regulations within the Australian caravan sector.

📌 Workshop Manager (Toowoomba)
🏢 KennedyRV
📍 Toowoomba