Job Description
Team Leader - Care Management – Aged Care | SCHADS Level 6
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Make a meaningful difference in a community that cares — and join our organisation that cares for you like family too.
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Lead with purpose. Shape great care. Make a difference.
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About Us
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At JewishCare, we believe everyone deserves to feel supported, valued and connected.
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We are a not-for-profit organisation supporting people across aged care, disability services, mental health and wellbeing, and family and child support. Our mission is easy: to help people live with greater independence, dignity, connection and resilience.
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We are an inclusive, values-driven organisation committed to high-quality, person-centred care that reflects the unique needs, strengths and aspirations of the people we support.
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The Role
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We're seeking an experienced Team Leader Care Management to lead our team of 11 Care Partners across 600 aged and disability home care clients.
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This is a genuine people-leadership role. You'll provide coaching, direction and support to your team while ensuring care management practice is consistent, compliant and outcomes focused.
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You'll thrive in this role if you're a confident people leader who enjoys creating a high-performing team culture while keeping a strong focus on operational performance, quality and continuous improvement.
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Join JewishCare and walk alongside our community.
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Key Responsibilities
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Lead, coach and support the Care Management team, fostering a positive, collaborative and high-performing culture.
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Provide regular supervision and professional development to build staff capability.
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Manage team capacity, workflow and priorities to ensure timely, consistent care management.
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Monitor performance and care management KPIs,



identifying opportunities to improve quality, efficiency and outcomes.
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Contribute to reporting on outcomes, risks and improvement opportunities.
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Support the implementation of care management policies, procedures and frameworks.
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Contribute to quality assurance activities, including audits, reviews and improvement initiatives.
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Ensure practices align with Support at Home, NDIS requirements and organisational policies.
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Guide the team in managing complex client needs, risk identification, escalation and advocacy.
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Oversee the documentation, investigation and resolution of client incidents and complaints.
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Work collaboratively with intake, scheduling, clinical and finance teams to support a coordinated client journey.
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Support the team to build strong relationships with clients, carers, families and external providers.
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About You
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You'll bring:
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Significant experience in care management, case management or service coordination within aged care and/or disability services.
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Demonstrated leadership experience, with a robust track record of developing staff capability and team performance.
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Sound knowledge of the Support at Home program, NDIS and person-centred care principles.
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Strong understanding of the Aged Care Quality Standards and NDIS Practice Standards.
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Experience managing and investigating incidents and complaints within a regulated service environment.
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Strong organisational, problem-solving and time-management skills, with the ability to manage competing priorities.
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Excellent communication and stakeholder engagement skills, with the ability to work effectively with clients, families, staff and external partners.
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Confidence using client management systems and reporting tools.
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A high level of attention to detail and a commitment to accurate documentation.
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A current NDIS Worker Screening Check and Working with Children Check, or willingness to obtain.
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Empathy, cultural sensitivity and an understanding of the unique needs of Holocaust survivors and the Jewish community.
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A Diploma in Community Services, Aged Care, Case Management or a related discipline, or equivalent experience.
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A clinical background.
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Why Work at JewishCare?
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Our values shape how we work every day:
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Mishpocha— family, partnership and community.
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Chessed— kindness, dedication, empathy and humanity.
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Professionalism— supporting qualified people to deliver excellent, strengths-based work.
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Integrity— acting transparently, respectfully and collaboratively.
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Inclusivity— embracing diversity and responding to the needs of our community.
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This is an opportunity to lead a team that makes a meaningful difference every day — while strengthening the systems, processes and performance that enable great care.
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JewishCare is an equal opportunity employer, guided by the principles of EEO under the Anti-Discrimination Act ****. We welcome applicants from all backgrounds who share our values of compassion, respect and community.

📌 Team Leader - Care Management (New South Wales)
🏢 JewishCare NSW
📍 New South Wales