Job Description
Client Officer - Leaving Violence Program
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Remote Area Aboriginal and Torres Strait Islander Corporation – Cairns QLD
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Your primary role will be responsible for providing up to 12 weeks of case management support to victim-survivors of intimate partner violence (IPV) who are eligible for the Leaving Violence Program. You will deliver trauma-informed, client-centred, and culturally safe services in a timely manner, in line with ethical and accountable practices. This position is full-time, based in Cairns, with fortnightly travel to local areas and remote communities in the Cape York, Thursday Island, the Gulf and Cairns.
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Key responsibilities
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Provide up to 12 weeks of case management support to victim-survivors of intimate partner violence, including developing support plans, risk assessments, safety planning, advocacy, and referrals
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Develop support based on immediate and long-term financial needs that prioritises safety
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Support with referrals to appropriate services to help improve circumstances and achieve short-term and long-term goals
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Provide emotional and practical support, ensuring victim-survivors feel supported and empowered with options to make informed decisions that enhance their safety
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Implement intervention strategies, ensuring timely and effective responses to immediate safety concerns
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Create and maintain solid and supportive relationships with stakeholders through community engagement
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About you
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Ability to maintain a high level of privacy and confidentiality practices and organisational policy procedures
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Ability to work in a culturally respectful and competent manner with Aboriginal and Torres Strait Islander young people, their families, and communities
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Understand how domestic and family violence impacts Aboriginal and Torres Strait Islander people and communities and the challenges with accessing support services and safety
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Have effective time management skills (punctuality, meeting deadlines, prioritising tasks)
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Be a productive, passionate, and positive contributor to an established team dedicated to making a difference to vulnerable people's lives
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Have a proficient level of computer skills and ability to learn software programs efficiently
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Hold or be willing to obtain a valid Working with Children Check (Blue Card) before commencement
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Hold a current provisional or open Drivers Licence
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Salary sacrificing packaging options
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Employee Assistance Program (EAP)
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About us
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RAATSIC is committed to the development and maintenance of a workplace culture that delivers culturally relevant and professional programs to clients with integrity. Our Vision is for RAATSIC to be that positive inspiration to make a difference in Aboriginal and Torres Strait Islander people's lives. Our Purpose is to empower Aboriginal and Torres Strait Islander families and their children to thrive and prosper.
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Our Values are Accountability, Empowerment, Collaboration and Inspire. As a proud Aboriginal and Torres Strait Islander community-controlled organisation, we strongly encourage applications from Aboriginal and Torres Strait Islander people.

📌 Client Officer - Leaving Violence Program (Queensland)
🏢 Remote Area Aboriginal and Torres Strait Islander
📍 Queensland