Job Description
Avery Electrical Solutions Pty Ltd – Emu Plains NSW
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Avery Solar & Electrical is a family‐owned and operated electrical and solar business based in the lower Blue Mountains. As a small, community‐focused team, we pride ourselves on exceptional customer service, clear communication and a genuine passion for delivering high‐quality solar and electrical solutions.
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We are seeking an enthusiastic, organised and reliable Administration & Customer Service Officer to join our growing team. This role is central to keeping our solar projects moving — managing critical paperwork, supporting customers throughout their installation journey, and ensuring our operations run smoothly behind the scenes.
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Key Responsibilities
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High‐volume customer service via phone and email, providing clear, friendly and timely communication
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Managing essential solar administration tasks including:n
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Permission to Connect (PTC) applications
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Meter upgrade requests
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Home Owners Warranty (HOW) applications
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Compliance documentation and job pack preparation
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Maintaining accurate records and project tracking
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Liaising with suppliers, customers, and internal team members
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General administrative support across all areas of the business
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Skills & Experience
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Strong customer service background with confident communication skills
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Previous administration experience, ideally within the solar, electrical, construction or trades industry
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High attention to detail and ability to manage multiple tasks simultaneously
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Proficient in computer‐based administration systems (Microsoft Office, Excel, Word)
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Ability to learn and navigate solar portals, compliance platforms and distributor systems
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Highly organised, dependable and able to prioritise effectively
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Why Join Us?
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Supportive, family‐run business with a positive team culture
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Meaningful role contributing to renewable energy projects
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Secure, long‐term position with room to grow
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Work that genuinely makes a difference to customers and the community
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📌 Customer Service & Office Support (New South Wales)
🏢 Avery Electrical Solutions
📍 New South Wales