Service Integration Lead - Gladstone/Rockhampton
Service Integration Lead – Carer Gateway
Service area:
Rockhampton and Gladstone
Employment type:
Full time, fixed-term contract until 30 June **** (+possible extension)
Classification:
SCHADS Award Level 6
Be Recruitment is proud to be partnering with Wellways to strengthen carer support across regional Central Queensland.
Wellways is seeking an experienced and community-focused leader to oversee the delivery and integration of Carer Gateway services across Rockhampton and Gladstone.
Carer Gateway is an Australian Government-funded program providing free support to unpaid carers - people who care for a family member, partner or friend living with disability, a medical condition, mental illness, alcohol or other drug concerns, or age-related frailty.
This role offers the opportunity to lead a multidisciplinary team, strengthen regional partnerships and improve access to support for carers across diverse communities.
The opportunity
As Service Integration Lead, you will oversee a team of approximately six employees delivering services including:
Counselling
Coaching
Community engagement and service awareness
Connections and referrals to other appropriate supports
The opportunity
As Service Integration Lead, you will oversee a team of approximately six employees delivering services including:
Counselling
Coaching
In-person peer support
Community engagement and service awareness
Connections and referrals to other appropriate supports
You will lead the integration of Carer Gateway services across Rockhampton,



Gladstone and surrounding communities, ensuring the service is visible, accessible and responsive to local needs.
An important part of the role will be building relationships with hospitals, health services, community organisations and local providers. You will create referral pathways, identify opportunities for collaboration and increase awareness of the support available to unpaid carers.
The position has a particular focus on reaching people who may experience barriers to accessing traditional services, including young carers, LGBTQIA+ carers, carers from culturally and linguistically diverse backgrounds, and people living in regional or more isolated communities.
Regional travel will be required, with a pool vehicle available for work-related travel.
Key responsibilities
Lead, coach and develop a multidisciplinary team of approximately six employees
Oversee safe, inclusive and person-centred Carer Gateway services
Monitor performance against contractual requirements and program KPIs
Coordinate service delivery across the Rockhampton and Gladstone catchment
Build productive partnerships with health, community and government stakeholders
Develop local referral networks and improve community awareness




Strengthen engagement with underrepresented and geographically dispersed carers
Support Wellways' Wonders in the Community locations and activities
Manage an operational and program budget of approximately $50,000
Travel across the service area to support partnerships, visibility and service integration
About you
This role will suit an experienced leader who is equally comfortable supporting a team, managing service performance and representing an organisation across a regional community.
You are likely to bring
Experience leading multidisciplinary community or human services teams
Knowledge of carer, mental health, disability, family support or related services
Strong coaching, performance management and staff-development skills
Experience delivering services against contractual requirements and KPIs
Demonstrated community engagement and stakeholder-management capability
The ability to establish regional partnerships and sustainable referral pathways
A commitment to culturally safe, inclusive and person-centred service delivery
Confidence working autonomously across a broad regional catchment
The capacity to undertake regular travel between communities
What is offered
SCHADS Award Level 6 remuneration+ super
Not-for-profit salary packaging
Meal and entertainment allowance of approximately $2,600
Pool vehicle for work-related travel
The opportunity to lead and develop a multidisciplinary team
A role with genuine scope to improve access to support for carers across regional communities
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📌 Service Integration Lead - Gladstone/Rockhampton
🏢 Be Recruitment
📍 Rockhampton