Job Description
CSR Marketing Coordinator – Trades Industry (Service Titan experience beneficial)
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We're looking for a motivated CSR Coordinator to help keep our team booked solid and our brand growing. This hybrid role blends inbound and outbound customer service.
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What You'll Do
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Answer calls, qualify leads, and convert enquiries into booked jobs using proven scripts.
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Keep technicians booked ahead with clear scheduling and follow-up calls.
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Assist with admin/dispatch tasks like lead coordination, quote follow-ups, and tidy records.
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What Success Looks Like
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More jobs booked from the right leads.
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Happy customers who leave 5-star reviews.
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Meet KPI's
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What We're Looking For
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2–4 years in a marketing or CSR role (service/tradie background a plus).
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Confident on the phone with solid communication skills.
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Comfortable with job management software (Service Titan), CRM & email tools
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Organised, proactive, and customer-first.
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This is a growth role with real impact—your work directly drives revenue, customer experience, and team success.

📌 Csr Coordinator (Queensland)
🏢 The Plumbing Gang
📍 Queensland