Operations Manager - Resources and Energy
The ENR Operations Manager is accountable and responsible for overseeing the day-to-day functioning of the managed services and maintenance agreement customer needs for Enterprise and Energy & Natural Resources sectors. This role is responsible for delivering a high level of customer service which requires building a strong customer facing relationship at an operational and senior management level. You will be the single point of contact, both internally and externally, and provide oversight of all operational services required to meet and exceed Key Performance Indicators and Service Level Agreements.
Key responsibilities
Provide customers a single point of local contact for operations and drive customer service and KPI compliance
Drive regular service reviews and other forums to ensure that operational services and issues are managed successfully
Own and resolve operational issues, including Incident reports and follow up action items, both internally and externally, including conducting customer briefings
Analyse data to assess and improve the service quality being provided
Manage and maintain operational services scope as per the contracts
Ensure customers understand their obligations in regard to service deliverables
Ensure Motorola meets obligations in regard to service deliverables and required KPI's




Manage escalation of issues, internally and externally, to ensure effective customer service
Ensure that customers receive appropriate and timely reporting as required by the contracts
Identify and implement areas for improvement to ensure improved service quality and best practice delivery
About you
Minimum of 5 years+ of experience in an operational management role within a telecom or network services environment
Diploma / Tertiary Qualifications in Business Management, Information Technology, Computer Science or equivalent
Strong understanding of network infrastructure and technologies, including wireless communication, IP networking, and software-defined networking
Experience in LMR systems, with a solid emphasis on ASTRO P25 technology and public safety communication requirements
ITIL Foundations 4 framework and principles
Experience in Digital Radio Communications environment or equivalent (both Trunked and Conventional systems including Simulcast)
Experience in leading customers through systems implementation and driving improvement on high impact mission critical Customer operations
Experienced in problem solving and consulting capability
Experience with network monitoring and management tools
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📌 Operations Manager - Resources And Energy (Queensland)
🏢 Motorola Solutions
📍 Queensland